Synthetic monitoring Monitor critical business services to detect user-impacting outages 24/7 As our digital world becomes more and more interconnected, the need for organizations to have an “always-on” digital presence requires monitoring solutions to both monitor and verify the state of your digital assets. Addressing the need for continuous and proactive monitoring of websites and API endpoints, ServiceNow synthetic monitoring helps confirms the availability and optimal performance of your service in today's digital landscape. By monitoring service availability – and the potential problems that could impact end users if not identified and addressed in a timely manner – synthetic monitoring provides 24/7 visibility into the performance of your pages from throughout the world without the need for real users. Included in ServiceNow's ITOM AIOps Enterprise suite, synthetic monitoring can be used alongside Event Management, Service Reliability Management, and Service Observability to address issues and outages before they impact end users by offering features such as comprehensive monitoring dashboard, flexible configuration options, automated alert management, and business impact for enhanced service reliability and streamlined operations. How it works Through a centralized view of synthetic monitors including real-time status updates, response time metrics, alert history, and CI information, the continuous monitoring of websites and API endpoints helps to ensure availability and optimal performance. Synthetic monitoring provides data points from throughout your network to provide your teams with the key signals they need for faster, more accurate, and more autonomous triage and RCA. Synthetic monitoring provides a centralized location to view your synthetic tests to quickly identify performance issues before they impact users. • Synthetic monitoring provides proactive issue detection to continuously test business- critical service availability and response times to detect issues before they impact users. • Simplify incident troubleshooting by providing operators with clear, mapped results and additional context to drive faster incident response. • Reduce downtime and improve user satisfaction by proactively monitoring critical business services for responsiveness and accessibility improving service reliability. • Track organizational KPIs by proactively monitoring that you are meeting SLA obligations 24/7 Monitor critical business services to detect user-impacting outages 24/7 through enhanced insight into the performance of your underlying infrastructure © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-DataSheet-Syntheticmonitoring-02192025 servicenow.com