A close-up of a server Description automatically generated Working with ServiceNow to develop Telecom Network Inventory was a great collaboration to create a tool that could help us address an industry-wide challenge.” - J n Summers, Senior Vice President of inf r ation technology and Chief Information Officer, ATTW rking with ServiceNow to develop Telecom Network Inventory was a great collaboration to create a tool that could help us address an industry-wide challenge.” - Jon Summers, Senior Vice President of information technology and Chief Information Officer, AT&T Telecommunications Network Inventory In the world of telecom, networks need to support next-generation services to drive growth. Network leaders share a common goal— design and build optimal and reliable next-generation networks that elevate service experiences with automation for growth. But Network leaders are frustrated by inefficiencies when it comes to managing network inventory. Fragmented inventory systems, siloed teams, and disconnected processes result in inaccurate inventory data, which translates into enormous amounts of time wasted on designing, planning, and managing unreliable inventory data. Without accurate data, processes cannot be automated, leading to costly manual intervention. For your customers, service quality and experiences suffer. Activating a new service requires manual intervention, and service issues take longer to resolve. Network leaders want to deliver more than just a functioning network— they need a trusted, accurate inventory system that powers operational efficiency, elevates service experiences, and unlocks the full potential of automation. Build trust in network inventory and elevate service experiences with automation With ServiceNow's Telecommunications Network Inventory (TNI), you can automate the entire resource and service lifecycle, streamlining key tasks such as planning, building, and managing network change processes from a single AI platform. Inventory is consolidated across the entire network, low/no-code and out-of-the-box capabilities enable agility, making it faster and easier to get priority use cases up and running. Network assets are optimized with clear visibility and tracking across the entire asse t lifecycle. Tackling one of the industry's biggest challenges—keeping inventory accurate and reliable and turning the inventory challenge into a competitive advantage. ServiceNow Telecommunications Network Inventory (TNI) Benefits Accelerate time to market Quickly introduce and install new equipment that accelerates revenue growth • Self-serve with low/no-code network modeling, easily create new or change templates, resources, services, attributes, or relationship • Design and create new network inventory and ensure accurate resource lifecycle data is maintained as a single source of truth • Bring project and field service into the workflow for resource installation and maintenance activities and accelerate deployments • Automate end-to-end fulfi llment workflows by integrating service order management with network inventory Boost productivity and reduce operational costs Enhance operational efficiency with detailed network visualization and reliable management of network data • Consolidate inventory as a single source of truth • Visualize and edit equipment, connections, and topologies and drill down for detailed information • Leverage workflows and planned revision to manage accurate resource lifecycle change management • Store an accurate digital representation of network resources Maximize network investment Get the most out of your network investments with accurate asset visibility and tracking • Drive accurate visibility into resource capacity and util ization with configurable dashboards • Optimize asset investments with in-depth visibility into the entire asset lifecycle estate across diverse network domains • Quickly repair and resolve network issues affecting customer services by integrating service assurance workflows with accurate network asset data Improve efficiencies with automation Streamline change management process to plan, build, fulfil, and assure network resources • Build, monitor, and optimize highly efficient no-code automated workflows • Simplify, automate, and accelerate change management using built-in AI, data-driven flows, and fit-for- purpose change models • Leverage playbooks to guide front, middle, and back office teams through processes step- by-step • Simplify integrations using industry-standard APIs to discover and maintain accurate inventory data © 2024 ServiceNow, Inc.