© 2025 ServiceNow, Inc. All Rights Reserved. Confident ial. 1 Digital transformation demands talent transformation To succeed with digital transformation, organizations must first transform their talent. It’s not just about adding more resources — it’s about developing the right skills across the right roles. By building a highly capable ServiceNow core platform team, you can unlock the full value of your investment and accelerate adoption across the business. ServiceNow University enables this transformation by skilling employees across key ServiceNow roles and helping you create a Center of Excellence and Innovation with the right size and expertise to deliver lasting impact. Introducing new training bundles from ServiceNow ServiceNow University has drawn on years of experience supporting thousands of customers to launch new role-based training bundles. These bundles align learning to job roles, transformation goals, and your team’s preferred delivery format. To help you build and scale the right team, ServiceNow has introduced recommended small, medium, and large training bundles. These curated bundles provide clear learning paths to get your core platform roles such as Administrators, Developers, Implementers, Business Process Analysts, Platform Owners and Architects off to the right start in their learning journey. Get the foundation right Success begins with clearly defining the roles and responsibilities within your ServiceNow platform team. This helps you centralize expertise and right-size your team. A skilled platform team not only manages platform health, it also drives growth through the development of new solutions. Architect: Technical leader who documents the platform and helps analyze the impact of new requirements Platform Owner: Senior leader who has overall accountability for the platform Business Process Analyst: A liaison between the business and the platform team Implementation Specialist: Configures, implements, and maintains the ServiceNow solution to meet business requirements Developer: Designs, develops, configures and customizes ServiceNow applications and services ServiceNow Administrator: A technical resource who performs the day-to-day administration of the platform Prepare for the work of tomorrow, today. Employees who will need to learn new skills by 2030 90% Customer three-year return on investment (ROI) from training 536% More productive development teams from ServiceNow training 36% Faster implementation of ServiceNow by trained teams 43% Source: IDC Research, 2024 © 2025 ServiceNow, Inc. All Rights Reserved. Confident ial. 2 Training bundles designed to accelerate time to value Our training bundles offer targeted learning paths and role-based recommendations to help you quickly build a high-performing platform team. With flexible options to match your needs and budget, these bundles are designed to fast-track your success. Digital: 100% self-paced, online learning courses available through the ServiceNow University portal. Take advantage of our free on-demand catalog to maximise your training budget or redirect spend toward our User Adoption services. (Note: Exam vouchers not included.) ServiceNow Training and Certification has provided us with a solid foundation to understand our goals and the platform's capabilities, helping us grow faster.” “ Source: IDC Business Value In-Depth Interviews, December 2024 Blended (Recommended): A combination of self-paced (digital learning) and in-person (virtual classroom) training, for delivery flexibility and budget reach. Empower your teams to choose the option that works best for their learning style. Instructor-Led: 100% live training, either in the classroom or via our virtual training experiences. Learn from industry- recognized experts who train thousands of students per year with world-class course reviews. Recommended roles, headcount, training paths, and certifications in Year 1 *Exam voucher costs only, digital courses are free ** One course in the recommended training is only available as Instructor Led CSA = Certified System Administrator.