Drive user adoption to maximize the value of your ServiceNow investment ServiceNow User Adoption Solutions ServiceNow helps organizations in every industry work smarter, faster, and better. Our workflow solutions deliver business value by bolstering efficiency, increasing agility, unleashing innovation, and transforming experiences. However, to realize that business value, ServiceNow customers need to successfully roll out their ServiceNow solutions and drive user adoption. Unfortunately, traditional approaches to launching enterprise solutions often just focus on technology, neglecting perhaps the most critical success factor - empowering the people who use the solution. They also are not tailored to unlock the unique benefits and power of the ServiceNow® AI Platform. As a result, these traditional approaches can lead to poor adoption, unhappy users, and disappointing return on investment. That is where ServiceNow User Adoption Solutions come in. By applying ServiceNow’s experience across thousands of successful rollouts, these training and adoption solutions ensure that customers realize more value faster, maximizing the benefits of their ServiceNow investments. They equip users with the knowledge they need to do their job successfully on the ServiceNow AI Platform. As a result, customers realize increased adoption, high levels of user satisfaction, and accelerated return on investment. ServiceNow User Adoption Solutions are designed for customers who want to invest in driving adoption of the ServiceNow AI Platform and are available for all industries and geographies. They are ideal for organizations that are about to go live with a ServiceNow AI Platform solution, as well as those that have gone live but need help increasing user adoption. Overview of ServiceNow User Adoption Solutions: Benefits Self service User adoption packages Need more? Introduction to user adoption On-demand course on how to create a successful change enablement program using the ServiceNow change enablement methodology (on ServiceNow University). Get started with our general guidelines. User adoption ready-to-go packs These are available to purchase on ServiceNow University à la carte or via packages for various applications and platform processes. Select what you need when you need it. User adoption packages by t ier Expert engagement led by the ServiceNow User Adoption team. Let us create the content you need to train your users and ensure the successful adoption of the ServiceNow AI Platform. Packages are sold in tiers based on the number of applications in scope. Modern, agile, and designed to meet the needs of your user population. Add-ons to a user adoption package Available with an existing adoption package, add more, such as customized instructor-led training, recorded demo videos, quick reference cards, job aids, or eLearning courses. Top it up. More than five applications? For customers who are going live with more than five (5) applications, consult a ServiceNow University Consultant. Let us create a customized solution for you. Realize more value faster Drive adoption by giving your users the knowledge they need to do their jobs successfully on the ServiceNow AI Platform. Tailored for your business Accelerate success with customized training that responds to your unique needs, organizational dynamics, and culture. ServiceNow expertise Delivered by ServiceNow experts committed to your success. Proven results Grounded in ServiceNow experience across thousands of successful rollouts. A true partnership Get a future-proof framework including how to include continuous adoption as the platform enhances I was really impressed by how ServiceNow’s User Adoption team partnered with us to understand our change processes and develop content that supported this. Sabina Galant Flight Centre Data Sheet Let ServiceNow create the content you need to train your users and ensure successful adoption of the ServiceNow AI Platform. User Adoption packages are engagements led by expert ServiceNow’s User Adoption leads and include everything you need to get your people ready for go-live and beyond.