Elevate workplace experiences Empower employees to be more productive in the workplace by providing tools to request services and amenities, book and navigate to spaces, and efficiently collaborate with colleagues. Optimize spaces and facilities Leverage visual tools and insights to plan, maintain, and optimize spaces to meet your employees’ evolving needs. Streamline facilities management to enhance reliability and drive cost savings across your real estate portfolio. Harness integrations with smart building technology Leverage real-time insights from integrations with smart building technology to make intelligent space and real estate portfolio decisions. Enhance workplace experiences with sensor and digital signage integration, and access to BMS and environmental data. Leverage the power of the Now platform with Workplace Service Delivery Access ServiceNow's rich set of core capabilities, including self- service, workflows, mobile, chatbots, user interfaces, machine learning, analytics, reporting, and much more. 1 ServiceNow® Workplace Service Delivery Organizations today have embraced digital transformation to support employee experiences and drive greater operating efficiencies across all areas of the business, including the workplace. Investment has shifted from point tools to one integrated solution that enhances not only workplace experiences but also optimizes workplace operations and space planning. A holistic solution for workplace transformation As an extension of the Employee Workflows portfolio, ServiceNow® Workplace Service Delivery (WSD) offers a suite of capabilities to meet the needs of employees, facilities, and real estate teams. With the power of WSD and the Now platform, organizations are enabled to: 1. Elevate workplace experiences 2. Optimize spaces and facilities 3. Harness integrations with smart building technology Workplace Case Management Keep employees engaged and productive with a multi-departmental service portal to access services, support, and applications all in one place. Easily self-serve relevant information through knowledge articles and keep the enterprise connected with the ability to seamlessly create service requests and route them to the correct team. Elevate workplace experiences Workplace Visitor Management Deliver a seamless experience from visitor registration to onsite visit with self- service, omni-channel processes. Register guests, send notifications for office entry requirements, and prepare workplace teams with information on all relevant services for visitors. Workplace Concierge Enhance in-office attendance by aligning it with office activities and collaborators' behavior, accessible through any device. Employees can effortlessly track their own and their colleagues' office activities through personalized dashboards and insights. Workplace Reservation Management Empower employees with self-service reservations and mobile- enabled navigation for a more flexible and collaborative workplace experience. Allow them to schedule reservations in designated neighborhoods, set location privacy preferences, and easily check in to support team collaboration. With interactive maps, employees can navigate the workplace, raise inquiries, and locate amenities, all from their mobile devices Optimize spaces and facilities Workplace Space Management Enable space managers to optimize the use of space and manage the space lifecycle. Access key information around workplace utilization and analyze capacity trends over time to create informed space scenario plans. Visualize how spaces are organized via stack plan and floor map views, and create what-if scenarios to plan and deploy new space solutions. Easily assign spaces and employees to workplace neighborhoods based on allocations within a configured custom organizational hierarchy. Workplace Move Management Effectively manage and coordinate employee moves and space changes within the workplace. Automate and configure approvals for move requests that require permissions. Easily manage move requests and relate employees to their specific department, cost center, or neighborhood. Monitor all requests that are created and identify seating conflicts while processing requests. Workplace Lease Management Efficiently manage document versions within workplace contracts and track all contracts from a single interface. Use notifications to stay on top of renewals and payments, ensuring timely management. Workplace Maintenance Management Gain efficiency by creating maintenance plans and schedules for workplace assets and locations. Automatically generate maintenance cases for scheduled checks and pre-create cases for plans with daily schedules. Workplace Connectors Create an intelligent workplace by integrating and standardizing data from badging, occupancy, air quality, and temperature sensors for unified access and management. Provide employee badging data analytics and metrics to optimize workplace space occupancy. View and manage reservations based on occupancy sensor data. Reduce operating costs and energy consumption with better management of air and temperature levels. Workplace Indoor Mapping ServiceNow® Workplace Indoor Mapping provides a native mapping experience, featuring directions, wayfinding, and reservations. Like many enterprises redefining their workplace, the ability for map admins to access a self-service studio to manage and rapidly deploy indoor maps streamlines facilities and employee workspace experiences. Facility managers can visualize CAD file elements, edit CAD entities, and export modifications back to CAD. Employees are able to use published mapping experiences to create reservations near colleagues, report issues to service tea ms, set spaces as favorites, and get directions to and from points of interest. © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. servicenow.com Harness integrations with smart building technology