How leading manufacturers connect systems, automate workflows, and build resilient operations Beyond Cost-Cutting: From Reactive to Resilient | 2Beyond Cost-Cutting: From Reactive to Resilient The Case for Connected Operations A global manufacturer was losing millions to unplanned downtime at a single production site. Maintenance teams were trapped in reactive mode—urgent issues dictated priorities, work was manually coordinated, and strategic improvements never happened. By connecting equipment data with digital workflows on ServiceNow, they changed the pattern: • Potential failures identified before they caused outages • Work orders automatically generated and routed to the right technicians • Structured playbooks replaced ad-hoc firefighting In select deployments, manufacturers have reported 30–50% lower unplanned downtime on critical assets—translating into significant savings at a single site. This isn’t an isolated win. It’s a pattern