AI-Native Finance & Strategy A playbook for Finance & Strategy leaders 22 Table of contents 4 8 Introduction The Why: AI-native Finance & Strategy driving smarter, more business-aligned decisions The How: The four-point plan 13 1. Quality, secure, and well-governed data as the backbone for AI 2. Finance & Strategy workflows reimagination 3. Operating model transformation 4. AI-native talent strategy Closing Remarks: Big bets and actions 45 Appendix: Consolidated use cases and References 48 3 This presentation may contain “forward-looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this presentation. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expected or implied by the forward-looking statements. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q and in our other Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward‐looking statements, and you should not place undue reliance on our forward‐looking statements. The information on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision, is for informational purposes only, and shall not be incorporated into any contract, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. We undertake no obligation, and do not intend, to update the forward-looking statements. 3 Safe harbor notice for forward-looking statements © 2025 ServiceNow, Inc. All Rights Reserved. Confidential. 4© 2025 ServiceNow, Inc. All Rights Reserved. Introduction 4 5 The time to change is now The rise of AI is a once-in-a-lifetime moment in our history. It’s a chance to reimagine how we work, how we lead, and how we create value at scale faster than ever before. It’s an opportunity to reinvent how Finance & Strategy teams operate—for the better. This shift begins with data that is clean, complete, secure, and governed. Whether it’s a contract signed, a service delivered, or a payment received, the integrity of our data determines the reliability of our insights and the speed of our decisions. This transformational moment calls for bold leadership. We must empower our teams to experiment, learn fast, and scale what works. We must govern AI with rigor, ensuring security, ethics, and compliance are built into every decision. And we have to move with urgency—because the future of Finance & Strategy isn’t waiting. We are building it together! Gina Mastantuono President and Chief Financial Officer We must ensure every stakeholder has access to the right data, at the right time, while elevating every role with AI and turning Finance into the enterprise’s nerve center—where strategy, capital, and trust converge. In parallel, the AI revolution is deeply human-centric. We are asking people to work differently and in partnership with AI, unlike ever before. We’re embedding AI fluency into every role, building hybrid capabilities that blend financial judgment with technical literacy. We’re moving from functional silos to mission-driven teams, redesigning workflows with AI agents handling critical tasks and humans in the loop. INTRODUCTION 5© 2025 ServiceNow, Inc. All Rights Reserved. 6© 2025 ServiceNow, Inc. All Rights Reserved. KEY TERMS • Understand the vision: Learn why AI is central to the future of finance and how it reshapes roles, workflows, and proactive decision-making.