Think bigger. Scale with confidence. Accelerate innovation with intelligent workflows, purpose-built AI, and the governance your enterprise demands, all through the combined power of ServiceNow and AWS 1 Reinventing the world of work with ServiceNow and AWS The AI-first enterprise starts here. Businesses need more than intelligence. They need execution. Many enterprises struggle with fragmented systems, siloed platforms, and data locked away from the workflows designed to use it. Tech sprawl, procurement friction, and compliance requirements only add complexity. ServiceNow and Amazon Web Services (AWS) cut through the noise by unifying AI, data, and workflows on one platform— governed by AI Control Tower and powered by Amazon Bedrock—so teams can automate at scale, operate with confidence, and drive results across every function. Together, ServiceNow and AWS give you the flexibility to innovate on your terms, combining best-in-class AI, enterprise-grade workflows, and unified governance and security. This is business reinvention at scale, with control at every step. Here, autonomous workflows go beyond agentic AI—sensing context, deciding the right action, and executing work across the enterprise without constant oversight. Move fast without compromising safety with centralized visibility and governance across all AI agents, powered by ServiceNow AI Control Tower and Amazon Bedrock AgentCore. AWS provides scalable compute, storage, over 100 frontier models, and a secure environment for AI. ServiceNow orchestrates workflows across the enterprise with governance that ensures automation operates safely and supports your business goals. Together, organizations gain a platform where innovation accelerates naturally and safely. ServiceNow and AWS help you think bigger and scale with confidence, embedding intelligence directly into the workflows that run your business. This is your foundation for rapid automation, robust governance, and impact across every industry. Your roadmap to the AI-driven enterprise Chapter 1: One foundation for rapid automation Chapter 2: Maximizing AI governance and speed Chapter 3: Engineer innovation with ServiceNow and AWS 2 ServiceNow and AWS offer integrated capabilities across data + AI + workflows + security to connect enterprise systems and scale AI. See how ServiceNow and AWS are redefining what’s possible on the cloud designed for the enterprise. One foundation for rapid automation Replace chaos with clarity ServiceNow unifies enterprise data with Workflow Data Fabric, connecting real-time data from AWS services like Amazon Redshift and Amazon S3 Tables, so AI agents can act where data resides without Extract, Transform, and Load (ETL) or duplication. ServiceNow AI Control Tower governs all AI agents, including those deployed on Amazon Bedrock AgentCore, alongside models, data sets, and prompts to ensure automation remains secure and aligned with business outcomes. With prebuilt AgentCore agents for tasks like issue resolution and security or custom agents integrated into ServiceNow workflows, organizations empower business users to act on insights and collaborate across teams to: • Connect AI, data, and workflows into a single foundation • Break down operational silos by bringing workflows, agents, and decisions together • Reduce friction by eliminating the need for translators between business users and machines This standard isn’t about adopting more AI. It’s about creating a consistent way to turn AI into reliable outcomes. The AWS difference Move from proof of concept to production faster by combining ServiceNow workflow automation with AWS’ purpose-built cloud infrastructure, designed for performance, scalability, and security across 200+ global services. Organizations migrating to AWS reduce compute, networking, and storage costs while gaining the agility to automate data analysis, streamline workflows, and immediately act on insights. CHAPTER 1 Watch the session The AI control tower for business reinvention The world’s leading cloud computing platform + 3 Advancing industry breakthroughs with unified workflows and trusted AI Every industry is rewriting its future with AI.