Business leaders are struggling to digitally transform, but to do so they need to understand how work flows across their business – which is often at a very granular level. Work is complicated, and the processes and flows that define individual tasks are the building blocks of efficiency. 

In the past, building automation was a highly technical task, requiring teams of developers writing complex code. But as processes themselves continue to become more and more intricate, it is critical to have non-technical process owners involved in the creation and maintenance of activities, so that work can run effectively, smoothly, and intelligently wherever it needs to get done. 

The Now Platform lets you automate the enterprise at scale. It breaks down barriers between processes and systems, letting you easily create connected digital workflows across the enterprise. 

Flow Designer is a platform capability that lets you automate business processes in a single drag-and-drop design environment without the need for any complex code. It has an automated sequence of actions that runs each trigger whenever conditions are met. Uses simple, natural language to automate approvals, tasks, notifications, and record operations, you can configure automation across your business at an enterprise scale. 

With the addition of Automation Engine, you can also connect your ServiceNow workflows to third-party systems and quickly build RPA-powered automations with no coding required. 

Automate any process, from simple productivity to complex transformation, in a no-code environment. 

• Automate repetitive work to improve efficiency and experiences
• Describe workflows in natural language to help non-technical users understand what it does 
• Displays flows as diagrams to help builders see available paths and connections
• Create and test workflows from a single interface to ensure it works as expected 
• Promote process automation by enabling subject matter experts to develop and share reusable actions with flow authors 
• Reduce upgrade costs with upgrade-safe Now Platform logic replacing complex custom script 
• Reduce development costs by providing a library of reusable actions  
• Scale with separate subscriptions for integrations and Robotic Process Automation (RPA) functionality 

• Extend ServiceNow workflows and create new workflows with a library of reusable actions for ServiceNow applications 
• Build digital workflows and automate processes in a no-code design environment 
• Increase speed and productivity with reusable flows, subflows, and components 
• Integrate third party services for more comprehensive workflows and automation