Bad CRM was then. This is ServiceNow.
change everything
It promised a smarter, simpler way to build customer relationships. One tool to align teams, streamline work, and keep customers coming back. Instead, teams juggle disconnected systems while customers get stuck in loops of automated indifference.
of companies saw their customer experience quality decline last year.
A customer service agent only spends about 1 day a week actively resolving customer issues.
of CRM users reported losing revenue as a direct consequence of poor data quality.
Validity, The State of CRM Data Management in 2025
The State of CRM Data Management in 2025. (2025, July 10). Validity.
Forrester’s 2024 Customer Experience Index
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity.
The State of CRM Data Management in 2025. (2025, July 10). Validity.
Forrester’s 2024 Customer Experience Index
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity.
to break free
With CRM on the ServiceNow AI Platform, service scales nonstop, selling gets smarter, and teams move in sync to give customers the experience they expect.
You need a way out.
Why settle for another tool when you can leave legacy CRM behind?
to CRM
- Sales: configures quotes and pricing faster
- Service: resolves issues in minutes
- Field: solves issues on the first visit
- Personalized support with full customer context
- Proactive help before issues escalate
- Scalable service without added headcount
- Lower cost of ownership
- Faster with pre-built workflows
- Scalable success that compounds
Pure Storage
Leading businesses made the move to CRM on the ServiceNow AI Platform, unlocking results legacy CRM can’t match.
boost in customer satisfaction
customer support calls deflected annually
faster issue resolution
break free?