38% of ITAM teams report to the CxO because modern business runs on IT assets It takes a platform When organizations use a unified platform: • 62% rate ITAM as strategic (all asset classes and types on a shared platform) • Almost half report to the CIO • 34% have optimized ITAM maturity vs. 15% departmental approach • 41% report outstanding quality of service compared to 17% departmental The results? It’s unanimous – 100% of the surveyed organizations state that they have plans to use AI and GenAI in ITAM When? Now and soon and in the future. Almost equally split between: Immediate – in production today Near-term – implementation in the next 6-12 months Future – 1-2 years out It’s not just time saved. It’s a competitive advantage that is critical to business transformation. Learn more about ServiceNow’s single-platform approach to optimize technology spend and mitigate asset risk Servicenow.com/ITAM There is a direct – and very high – correlation between use of a unified platform and quality of IT service delivered When ITAM reports to the CxO… …organizations: Have significantly higher levels of automation and AI Use a unified platform for cross-functional workflows View ITAM as strategic 42% 39% 27% 26% 25% 22% 20% 13% Higher levels of automation Increased use of AI/ML and GenAI Increased integration with other functions, such as risk and ITSM More cross-functional workflows More real-time asset data Expansion beyond IT assets (IoT, OT, edge) Centralization of asset management More emphasis on asset end-of-life planning ITAM requirements in the next 6-18 months The many teams that rely on ITAM When ITAM information is wrong, decisions based on it are likely to be wrong too. Decreased • costs through savings and optimization Increased • security • employee productivity • IT service quality Enterprise-wide visibility + ability to take cross-functional actions = a basis for effective automation and use of AI 38% report to the CxO – up from 30% in 2023 ITAM Modern ITAM is on the rise in forward-thinking organizations as teams: • automate work with AI • manage all asset types in a unified platform • report directly to the C-suite AI and GenAI supercharge ITAM Top ITAM areas of AI/GenAI impact 55% 54% 53% 47% 38% Predictive maintenance and proactive issue resolution Automated discovery and inventory management Risk management and security compliance Cost savings and budget forecasting License compliance and software usage optimization CxOs rank high-impact uses of ITAM information 60% 38% 34% 25% 22% 19% 16% Security and risk Service desk/ITSM Incident response Cost cutting Business agility and innovation Compliance Audit preparation CxO IT operations (ITOps) ITSM/service desk IT finance Security/SecOps CloudOps/FinOps Purchasing and procurement Governance, risk, compliance (GRC) Business units and HR When ITAM reports to IT service or IT operations, recommendations often get buried…along with the opportunity to optimize IT assets ITAM saves time and money across the enterprise Organizations with mature ServiceNow platform implementations outperformed the others in all categories – both enterprise-wide and ITAM-specific ServiceNow positions organizations for advanced ITAM practices with: • Established cross-functional workflows • Integration with other tools and systems • Enterprise-wide visibility • High level of automated processes • Ready-to-use AI/GenAI The ServiceNow advantage