No one wants to be bogged down with inefficient manual tasks For support teams Support agents are stuck fielding the same few simple requests that take time away from resolving more in-depth support needs. For knowledge workers Employees are wasting valuable time hunting for auxiliary information instead of focusing on their core job functions. For IT managers Sifting through data from multiple platforms is time-consuming, hindering the ability of IT managers to gain visibility into resourcing and support needs. Remove roadblocks and intuitively tap into ServiceNow workflows to drive efficiency Streamline information flow to enhance productivity Use familiar communica- tion channels and natural language to access the right information or processes in seconds. Dedicate more time to value- added requests Swiftly manage basic issues, connect customer requests with the correct agents, and free up time to tackle more challenging problems. Deeply understand support needs and efficiently allocate resources Simplify data analysis and transform raw data into sharable insights to enhance visibility and decision making. Get seamless support for business needs without ever leaving Microsoft Teams Understand and visualize critical support data With a few conversational requests, Microsoft Copilot can coordinate with Now Assist to pull data from ServiceNow and turn it into digestible insights and reporting. Complete standard business processes Chat with Now Assist and Microsoft Copilot just like you would chat with a support agent. Find information, understand options, and submit requests all through Microsoft Teams. Ensure around-the-clock support through self-service Combine the natural language interface of Copilot with the deep, organizational-specific knowledge of Now Assist to guide employees to the right information or support agent. 68% 85% AI is emerging as a powerful resource to alleviate workload overwhelm of people say they struggle with the pace and volume of work.1 of users say AI helps them focus on their most important work.1 82% of people would rather talk to a chatbot than wait for 15 minutes or more to talk to a human representative.2 What could you accomplish with always-on support at your fingertips? Supercharge productivity and efficiency with effortless access to ServiceNow workflows across platforms with Now Assist and Microsoft Copilot Learn more about GenAI Learn more 1 2024 Work Trend Index Annual Report | Microsoft and LinkedIn 2 The Future of Chatbots | Tidio survey, 2024 Copyright © 2024 ServiceNow and Microsoft Corporation. All rights reserved.