Resiliency & residency • 99.996% average uptime (99.8% SLA) • Real-time availability dashboard • Multi-instance architecture • Automated transfer and failover • Fully redundant cloud infrastructure with 24x7x365 site reliability • 30+ data centers with top tier providers and dedicated power distribution • Tier-1 ISPs in all geographies Keeping your data secure on the Now Platform® © 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. The security of our customers’ data is our top priority. ServiceNow is committed to being your trusted partner, and will take every opportunity to establish trust in our platform. When you’re confident your data is secure, you can put it to work without limit. Customers trust us with their most sensitive data Provide a secure platform and products Set and meet the highest standards and requirements Foster a trust and security-minded culture Continuously improving security is in our DNA $120 million annual cybersecurity investment BSIMM-verified application security standard Common control framework covers cross-industry standards (NIST 800-53, ISO 27001, and more) Aligned with the FAIR cyber risk framework Security risks and control gaps reviewed quarterly with the Board of Directors Our approach Global certifications & attestations ISO 27001, 27017, 27018, 27701 SOC-2 + HiTRUST DoD IL-5FedRAMP High C5 Health Data Hosting (HDS) Govt. of Canada GC Cloud Provider SOC-2SOC-1 AGID IRAP PROTECTEDUK Cyber Essentials Plus IRAP OFFICIAL ISMAP Cloud Service MTCS - Level 3