SOLUTION BRIEF 1 ServiceNow Application Portfolio Management: Modernize to improve visibility and (gain) control of your mission-critical application portfolio Business applications are major line items in every enterprise budget. After all, these applications are a mission-critical resource because they only exist to support the business. Nothing happens without them. But how much of the budget could be better utilized? How much IT budget is locked into running redundant, out-of-date, and unused business applications? Which critical business services and applications are at risk due to the underlying hardware and software components going end of support or end of life? Those are important questions—and businesses don’t always have the answers. Until now. ServiceNow Application Portfolio Management® (APM) helps you gain the visibility you need about your applications through a single system of record. This comprehensive inventory of your business applications arms you with the information and capabilities to help you: • Make objective decisions on which of your applications to invest in, migrate, sustain, or decommission • Reduce risk, enforce technology standards, and eliminate technical debt • Align your application portfolio to your business strategy Business applications and the technology that enables them to continue to evolve. With APM, you can embrace a more strategic approach to your application investments, ensuring the business application portfolio fully meets the future needs of your business. Get control of your application portfolio More organizations find the tracking of business applications a growing challenge— and a costly one. Some enterprises don’t know how many technologies they own or how they’re used. Beyond the technologies that run the applications, there are interfaces to other applications and artifacts that document these applications— vital information to track, secure, and make accessible. Even if they know that they’re burning budget on redundant, outdated, and unused technology, they may not know how they can rein in that spending. APM helps you get control of your application portfolio by creating a centralized inventory of all your business applications, including key indicators on cost, quality, risk, user satisfaction, and business alignment. With the insight you gain, you can make data-driven decisions on how to invest in new technologies and whether to keep, migrate, or retire existing applications. You can eliminate spending on unneeded and redundant applications. And you’ll understand how different teams, departments, and business units use applications to support their objectives. And when it’s time to migrate workloads to the cloud, you’ll know which applications are ready for the transition. SOLUTION BRIEF 2 © 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN_APM SolutionBrief_MAY_2023 servicenow.com Reduce risk, enforce technology standards, and eliminate technical debt Understanding your application portfolio is a key factor in your ability to manage risk. Why? When the hardware and software that run your applications reach end of support, end of extended support or end of life, the cycles of updates and patches come to an end. That leaves you open to unexpected failures and security vulnerabilities. In parallel, industry standards and regulatory requirements continue to evolve. If you don’t continue to keep your applications in sync with those new requirements, you run the risk of compliance issues and violations. For most organizations, the level of risk associated with their application portfolio is a question mark. They don’t have an accurate picture of which applications are at risk from outdated software and hardware.