Solution Brief Visibility and Mapping Continuous Risk Scoring Remediation and Governance Real -Time Intelligence Identity Security Posture Management (ISPM) Detect privileged users, dormant access, policy violations, and misconfigurations with 2,000+ pre-built queries. Veza from ServiceNow shows you where to focus for maximum impact, and resolves issues at scale with automated remediation workflows. Unifies visibility across all identities and entitlements 1 Why ISPM? Why Now? ISPM helps organizations continuously understand, score, and reduce identity risk, rather than react to it after an incident. The identity perimeter has overtaken the network perimeter as the primary security boundary. Yet most organizations still rely on fragmented identity and access management (IAM) tools that were never built for real-time visibility, non-human identity sprawl, or the AI agents now proliferating faster than any manual governance process can track. Key Capabilities What Is ISPM? Scores identity risk posture continuously in real time Automates policy enforcement to remove unnecessary access Supports human, non -human & AI agent identities across the enterprise Solution Brief How Veza Helps You Adopt ISPM Veza enables security, identity, and compliance teams to implement the ISPM framework without re - architecting their stack. Our platform connects to your existing identity systems and continuously delivers visibility, context, and control. 2 Establish Unified Identity Visibility ISPM Requirement: Aggregate identity and access data across all systems. Veza from ServiceNow’s Access Graph provides real -time visibility into every identity, along with what they can access across Active Directory, Okta, AWS IAM, GitHub, service accounts, AI systems and more. It connects the dots between user roles, permissions, and actual entitlements . Continuously Score Identity Risk ISPM Requirement: Measure the security posture of identities, not just their existence. Our risk engine continuously monitors changes in access and evaluates posture in real time. You’ll immediately spot dormant accounts, toxic permission combinations, or deviations from policy. Solution Brief 3 Secure Non -Human and AI Identities ISPM Requirement: Include service accounts, bots, and machine identities in your posture strategy. Veza from ServiceNow identifies and governs non -human identities (API keys, service accounts) and AI agent identities. It ties them back to their true effective permissions, detects unused or risky access, and enables AI governance, sharing identity signals with ServiceNow AI Control Tower for accurate threat remediation. Automate Enforcement and Remediation ISPM Requirement: Use policy -based controls to reduce over - permissioning . Veza from ServiceNow’s next -gen IGA lets you automate access reviews and enforce least privilege for all identities. It integrates with your IAM stack to close gaps faster, with full audit traceability. Align with Audit and Governance Objectives ISPM Requirement: Provide evidence of access control for internal and external audits. Veza from ServiceNow gives you point -in-time and real -time access snapshots. From SOX, DORA to HIPAA, ISO 27001, or internal GRC programs, Veza ensures you’re audit - ready at all times . Solution Brief © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/o r registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with whic h they are associated. servicenow.com 4 Customer Results Teams that adopt ISPM with Veza see measurable improvements in weeks: Cut access review time by 90% Close identity gaps ahead of audits Accelerate Zero Trust and AI governance initiatives Surface over -privileged accounts in enterprise Reduce non -human and AI agent identity risk Sallie Mae used the power of Veza’s Access Graph to achieve a 96% reduction in dormant non -human identities, and streamline regulatory compliance as they transition to a fully cloud -based organization.