SOLUTION BRIEFS O L U T I O N B R I E IT Asset Management Now Assist & Agentic AI Asset managers often have a long queue of mundane tasks that take time away from innovation and value-adding activities. AI Agents for IT Asset Management play a role in all aspects of asset management to act as a team guided by the asset managers to simplify their day and achieve more across every stage of the asset lifecycle. This allows employees and end-users to be served faster and provides organizations easy access to asset data in their own workflows. T h e c h a l l e n g e • Asset managers receive dozens of software or hardware requests in a day that require manual input and can take a long time to resolve • Complicated licensing requirements and software entitlement information can be time-consuming and difficult to analyze • Assets that require repair may have extended downtime due to the time it takes technicians to identify the issue and determine the path to repair 1 G o v e r n A I f r o m S e r v i c e N o w A I C o n t r o l T o w e r • Take command of your AI strategy • Align AI initiatives with enterprise goals by using business and tech context to drive strategy and decisions. • Seamlessly manage AI operations • Automate end-to-end workflows to manage ANY AI system efficiently, unifying teams and accelerating value. • Secure your AI and stay compliant • Protect your enterprise with integrated controls that manage risk, ensure compliance, and build trust. SOLUTION BRIEFS O L U T I O N B R I E F © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/o r registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, an d logos may be trademarks of the respective companies with which they are associated. servicenow.com • Identify items or entitlements required to fulfill a request • Determine and recommend the next best action to help fulfill asset request • Automate the transfer of stock and license allocation • Summarize the current compliance position of a publisher or product with a single click • Identify True-up costs and related utilization information • Get recommendations on actions to take to avoid additional expense • Identify software products without reclamation rules • Analyze usage patterns and other data to recommend new rules • Optimize software portfolios through timely license reclamation W i t h N o w A s s i s t a n d A I A g e n t s , o r g a n i z a t i o n s c a n : With Now Assist and AI Agents for IT Asset Management you can eliminate key issues like overspending on AI, difficulties with compliance, missing hardware, and more. Manage software & hardware requests 1 Prepare for audits2 Create software reclamation rules 3 N o w A s s i s t a n d A I A g e n t s v i s i o n • AI Agents will relieve asset managers of mundane tasks • AI Agents will act as a team guided by the asset manager • Employees and end-users will be served faster and more seamlessly • Everyone in the organization will have easy access to appropriate asset data in their own workflows 2