SOLUTION BRIEF ServiceNow® Now Assist Actionable AI, purpose built for work, for every corner of your business. The next great technology revolution is here, and it is moving faster than ever before. AI is already transforming how people work, across every industry, every department, and every role. But your customers, employees, and developers are not waiting for the promise of AI— they’re demanding the benefits of AI, today. As Generative AI (GenAI) continues to seize the imagination of business leaders, the rapid pace of innovation can make it hard to formulate an enterprise-wide vision for GenAI-led business transformation. To realize the full promise of GenAI, businesses need to not only invest in these new capabilities, but they also need to ensure that GenAI is seamlessly integrated into a powerful automation platform. Only then can leaders be confident that their most vital business challenges are being solved. Choose AI on a single, trusted AI and Data platform. AI is only as powerful as the platform it’s built on. Built on the Now Platform, Now Assist is the face of GenAI experiences for our customers and users. It brings together advanced GenAI capabilities with the power of the Now Platform--a single, secure and scalable platform that you can trust with all of your customer and business data. Now Assist enhances our existing proven AI capabilities to elevate customer and employee experiences and accelerate business-wide productivity. With GenAI, we can improve our ability to understand user intent, synthesize information from the secure data on the Now Platform, and generate contextualized responses. We incorporate Generative AI at the platform level and apply it to use cases across the enterprise--from deflecting more IT support requests, to satisfying customer requests faster with empathy and care, or empowering developers to quickly build advanced solutions with code generation. Now Assist enables you to reimagine self-service experiences, increase agent efficiency, and supercharge developer productivity – for every industry, every department, every workflow, and every role. Can You Work with AI Now? YES. With so many vendors and GenAI tools, it can be challenging to select a partner to realize your digital transformation goals. ServiceNow makes it easy. If you want GenAI that is purpose-built to solve specialized workflow challenges, ServiceNow is uniquely positioned to deliver those capabilities with Now LLMs. These domain-specific large language models (LLMs) are not only purpose built for the workflows of the Now Platform, but they are also fine-tuned for ServiceNow code, content and context, and trained on anonymized customer data. In addition, since they are optimized for the Now Platform architecture, they have stronger protections and security safeguards. Key Benefits • Trusted AI and Data Platform. Deploy trusted AI grounded in your business data, all on a single platform. • AI Purpose Built for Work. AI purpose built for the work your people do with deep domain expertise. • Actionable AI for Every Corner of Your Business. Increase productivity with actionable AI available today. Discover how Now Assist can help you in key areas in your business Technology Excellence Customer Experience Employee Experience Hyperautomation & Low-Code 1 The era of generative AI is just beginning. - McKinsey (June 14, 2023) © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-SolutionBrief-Name-01012022 servicenow.com We also offer an administrative console and Generative AI Controller that allows you to incorporate your existing investments and other general-purpose GenAI LLMs into our workflow automation platform. We give you the ability to easily connect, configure and govern popular models such as OpenAI, Google cloud, and Azure OpenAI, or even bring your own LLM. With the ability to connect and configure your own LLMs, general purpose LLMs, or domain specific LLMs, you have the flexibility to choose your desired GenAI model the best realizes your business objectives. Figure 2: This graphic may contain “forward-looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this publication. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expected or implied by the forward-looking statements. Put AI to work, today: AI is only as powerful as the platform it’s built on. Now Assist is a game-changing solution for Now Platform® users, bringing GenAI capabilities to corner of your business—transforming how everything works. Reaching across departments, from the front office to the back office, and every office in between. With these capabilities, your organization will be able to reimagine self-service experiences, increase agent efficiency, and supercharge developer productivity, by putting AI to work for agents, customers, employees, and developers Now Assist joins a broad portfolio of AI capabilities already available natively on the Now Platform, without the need for lengthy integration projects, making it easy for you to put AI to work, today. 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