This Technical Summary from Omdia was commissioned by ServiceNow and is distributed under license from TechTarget, Inc. © 2026 TechTarget, Inc. All Rights Reserved. 1 MAY 2026 ServiceNow Autonomous IT and Security Alex Arcilla, Principal Analyst – Validation Services Challenges in IT and security operations Cross-functional teams working in IT operations, security operations, and risk management rely on a plethora of solutions for uncovering business-impacting issues. But these teams must collect and integrate data from these solutions with manually driven workflows so that they gain the proper context of why issues arise. Unfortunately, this approach impedes operational efficiency. With agentic AI, organizations have a unique opportunity to trigger exponential productivity gains. It is no surprise that Enterprise Strategy Group (now Omdia) research uncovered that 80% of organizations considered agentic AI to be a high or top priority compared to other AI initiatives