This Technical Summary from Omdia was commissioned by ServiceNow and is distributed under license from TechTarget, Inc. © 2026 TechTarget, Inc. All Rights Reserved. 1 MAY 2026 ServiceNow AI Control Tower: Achieving Positive AI Outcomes with Necessary Governance and Control Alex Arcilla, Principal Analyst – Validation Services Challenges with realizing the full value of AI initiatives As organizations increase their AI investments, concerns arise on whether the AI systems deployed can realize the return on investment (ROI) that is so greatly desired. Yet, Enterprise Strategy Group (now Omdia) research found that organizations can struggle to see value from their AI investments as quickly as desired. In fact, over a fifth (21%) of organizations have taken a year or more to see this value