Reinvent financial services and insurance with ServiceNow and AWS INDUSTRY BRIEF 22 Disconnected data, operational complexity, and legacy systems make it hard to operationalize AI in financial services and insurance. Customers expect seamless, personalized digital experiences. Regulators demand greater transparency and resilience. And competitive pressure is accelerating the adoption of AI. But intelligence without context, manual processes, and fragmented visibility limits innovation and increases operating costs and risk. Real value comes from putting governed AI to work within the systems, processes, and workflows teams rely on. And you must align every model, workflow, and decision with regulatory expectations and business policies. INDUSTRY BRIEF Together, ServiceNow and AWS help financial institutions and insurers turn fragmented operations into connected, intelligent experiences—accelerating innovation while maintaining trust