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Securing Your ServiceNow Mobile Workflows

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This document gives an overview of the mobile security capabilities built into the ServiceNow AI Platform, along with practical guidance for securely configuring, distributing, and managing mobile workflows. In addition, the architecture and security features of the Now Mobile and Mobile Agent apps are discussed, including FIPS 140-2-validated encryption, OAuth 2.0 authentication, support for mobile device management (MDM), and mobile application management (MAM). Other key topics covered are adaptive authentication, Zero Trust Access, data loss prevention, and offline data security. An appendix includes a mobile security readiness checklist and common deployment challenges with recommended workarounds.

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