USE CASE GUIDE Security Operations Use Case Guide Improve your cyber resilience and vulnerability management while speeding up response times 2 USE CASE GUIDE Resolve security incidents and vulnerabilities fast with ServiceNow® Security Operations Responding to security incidents and vulnerabilities is an ongoing process, and you know that reacting too slowly to a critical incident can have drastic consequences. When teams are frequently understaffed, yet overwhelmed by alerts, automation along with orchestration can provide enormous benefit by making these teams able to respond more quickly. The power of the platform ServiceNow Security Operations helps security teams scale faster, smarter and more efficiently, enabling and automating critical collaboration of data and process between IT, security, and risk to effectively respond and remediate threats. It brings in security and vulnerability data from your existing tools and uses intelligent workflows, automation, and a deep connection with IT to streamline security response. ServiceNow Security Operations helps you use the power of the Now Platform® to reduce cybersecurity risk and drive cyber resilience. Focusing on what is most critical As part of the Now Platform, Security Operations can leverage the ServiceNow® Configuration Management Database (CMDB) to map threats, security incidents, and vulnerabilities to business services along with IT infrastructure, like servers, computers, and users. This mapping enables prioritization and risk scoring based on business impact, ensuring your security teams are focused on what is most critical to your business. Working in a single platform enables efficient collaboration with IT for remediation and adds the benefits of visibility and service level agreement tracking to ensure nothing is missed. It also allows you to connect security and risk together by aligning with regulatory compliance and ensuring correct business processes are followed. This provides the context needed for ongoing updates to cyber policy and processes. Automation and orchestration Digital security workflows, automation, and orchestration speed up tasks such as analysis, prioritization, and remediation. Automatically correlate threat intelligence from multiple sources, including MITRE ATT&CK, or take action in other security or IT management tools from a central console. Track your security posture across the organization, as well as team and process performance, with fully-customizable reports and real-time dashboards. The following use cases will give you a better understanding of how you can benefit from the workflows and automation of ServiceNow Security Operations for faster security response. Digital security workflows, automation, and orchestration speed up tasks such as analysis, prioritization, and remediation. Automatically correlate threat intelligence from multiple sources, including MITRE ATT&CK, or take action in other security or IT management tools from a central console. Track your security posture across the organization, as well as team and process performance, with fully-customizable reports and real- time dashboards. Scale resources with security automation and orchestration Manage and resolve risks due to high-profile vulnerabilities Use playbooks and integrations to accelerate security response Find and remediate application vulnerabilities effectively Know an attacker’s next move by mapping incidents to MITRE ATT&CK Get real-time insights on security posture and SOC performance via reporting Leverage workflows to proactively monitor and resolve misconfigurations Defend against high-profile cyberattacks and reduce your attack surface 3 USE CASE GUIDE Scale resources with security automation and orchestration Resourcing is an ongoing issue for security organizations. A 2021 study from the Information Systems Security Association (ISSA) and ESG1 found that 57% of organizations are impacted by the lack of cybersecurity resources, and 44% said the problem is getting worse.