Streamline the end-to-end service experience Automation designed for telecom TELECOM PRODUCTS OVERVIEW 04 Making work flow across the value chain 05 Plan + Build 06 Schedule 07 Deliver 08 Support 09 Assure 10 Our commitment to standards and interoperability 11 About ServiceNow Table of contents 2 Introduction Today’s communications service providers (CSPs) must fuel growth while lowering costs. It’s an ongoing balancing act, but it’s possible to do both. Accelerating growth requires CSPs to focus on three priorities—infrastructure investment, new services, and experiences. Building out infrastructure is essential to keeping pace with escalating demands for next- generation services, such as 5G and software-driven offerings. But providing sought-after services is not enough. Instead, CSPs must differentiate themselves with frictionless experiences that stand out from the competition. At the same time, CSPs are navigating the challenges of today’s economic climate