The Evolving ServiceNow Partner Opportunity: Growth, AI, and Value Creation Across the Customer Life Cycle

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Meet the Autonomous Workforce

The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.

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Put AI to work across your business with our single, intelligent platform.
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Power all your workflows, AI, and analytics with real-time access to data from any source.
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Automate workflows to lower costs and raise productivity.
ServiceNow Otto

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AI Agents Take action with autonomous AI agents that work for you.
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Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Resolve issues faster

Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

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Enterprise Architecture

Build a bridge between business processes and IT architecture.
Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace.
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Automate cloud governance for better compliance, security, and costs.
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Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimize risks across the IT asset lifecycle.
IT Operations Management

Deliver proactive digital operations with AIOps.
IT Service Management

Transform service management to boost productivity and maximize ROI.
ServiceNow Cloud Observability

Gain insights to detect and respond to changes in cloud-native apps.
Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.
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Improve your employees' endpoint technology experience.
Enterprise Asset Management

Streamline how you manage the full lifecycle of complex assets that keep your business running.

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Customer Service Management

Empower self-service, boost agent productivity, and speed up resolution.
Field Service Management

Optimize scheduling, empower technicians, and reduce unneeded visits.
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Accelerate the lead-to-cash cycle and boost revenue.
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Create consumer-grade healthcare experiences and improve operational performance.
Public Sector Digital Services

Modernize and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.
Financial Services Operations for Banking

Deliver frictionless onboarding and servicing on one AI platform for banking.
Financial Services Operations for Insurance

Be the insurer of choice with personalized claims and policyholder servicing.

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Minimize the risk, impact, and cost of securing your business.

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Security Operations

Mount an effective defense against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimizing security operations.
Unified Security Exposure Management

Identify, prioritize, and remediate vulnerabilities across the business.
Threat Intelligence Security Center

Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk program.
Identity Security

Take control of risk across human, non-human, and AI agent identities with Veza from ServiceNow.

Employee Experience

Automate the busywork, so that you can unleash your talent on the big work.

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HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.
Talent Development

Make AI and skills-driven talent planning and development decisions.
Legal Service Delivery

Modernize operations to make faster decisions and grow productivity.
Workplace Service Delivery

Automate desk bookings, manage facilities, and optimize operations.
ServiceNow EmployeeWorks

The front door for your entire workforce to search and act across systems.
Enterprise Service Management

Unify IT, HR, and workplace services with AI on one platform
Source-to-Pay Operations

Automate procurement from conversational intake to paid invoice.

App Development

Build custom apps fast while enhancing developer and business expert productivity.

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App Engine

Build apps that automate manual work and modernize legacy processes.
Build Agent

Vibe code enterprise apps from the tools you already use, governed and deployed on ServiceNow.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
Banking

Future-proof your bank with one AI platform.
Consumer Packaged Goods

Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs, and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

Drive manufacturing efficiency with one AI platform.
Nonprofit

Learn how to do more with less while making your nonprofit organization more agile and effective.
National Government

Deliver secure experiences for civilian, defense, and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
Telecom

Grow revenue, automate operations, and manage infrastructure on one AI platform.

Learning

ServiceNow University

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Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.

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Knowledge 2026

Dive into the moments from Knowledge 2026 that matter most. Hear from the leading voices in AI. All the wow. All on demand.
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Build real solutions with the engineers behind the platform.

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Put AI to work in a city near you. Explore the latest innovations, hear from industry leaders, and experience AI firsthand at a complimentary World Forum event.

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Customer stories

Find out how businesses like yours rely on ServiceNow to make the world work.

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AI Agent Stories

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HR Stories

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CRM Stories

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Public Sector/Government Stories

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Now on Now

Hear how ServiceNow uses ServiceNow.

Featured customer story

For FedEx, 5M ServiceNow workflows a month help get work done.

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How AI is changing the way businesses strengthen relationships with customers.
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A look inside ServiceNow's culture, people, and what drives us.
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The conversations shaping work; walk into every room a step ahead.

The CX Shift

New research from 34,000 voices reveals a widening gap between what customers want and what they get.

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Deliver IT services to your users all through a single cloud-based platform.
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ServiceNow AI Platform

Automate processes and develop, run, and manage applications.

What’s new in AI experiences

Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.

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Accelerate outcomes with expert-curated best practices for the ServiceNow AI Platform.

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Automate business processes, streamline app development, and manage digital infrastructure.
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Deliver exceptional service, empower customers, and enhance their experience.
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Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
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Unify telecom operations and deliver proactive care with quality and availability for services.
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Build an integrated risk program, enhance decision-making, and improve performance with automation.
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Accelerate response and strengthen security posture with SecOps workflows.

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The biggest ServiceNow AI release yet.
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The Evolving ServiceNow Partner Opportunity: Growth, AI, and Value Creation Across the Customer Life Cycle

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This white paper explores the economic value that partners derive from their engagement across ServiceNow. It quantifies the total economic opportunity today and highlights the factors that underpin partner success. The research also details the evolving partner opportunity in the age of agentic AI and how partners can capitalize on rapid technology innovation.

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Data

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Provide better experiences

Resolve issues faster

Create and automate workflows

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IT Operations Management

IT Service Management

ServiceNow Cloud Observability

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Digital End-user Experience

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Customer Service Management

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Configure, Price, Quote

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