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AI Governance That Delivers Measurable Value

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T E C H N I C A L V A L I D A T I O N This Technical Validation from Omdia was commissioned by ServiceNow and is distributed under license from TechTarget, Inc. ServiceNow AI Control Tower Achieving Positive AI Outcomes With Necessary Governance and Control By Alex Arcilla, Principal Analyst – Validation Services Omdia JANUARY 2026 ServiceNow AI Control Tower © 2026 TechTarget, Inc. All rights reserved. Unauthorized reproduction prohibited. Contents Introduction ................................................................................................................................................ 3 Background.............................................................................................................................................. 3 ServiceNow AI Control Tower .................................................................................................................... 4 Omdia Technical Validation ........................................................

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