This ServiceNow Futures report explores why most AI investments are stalling and what it actually takes to generate momentum. It introduces the Think, Build, Operate framework for AI-driven business reinvention and explains the six forces of an AI-first operating model that separate organizations generating real enterprise value from those still stuck in incremental optimization.
Reaching Escape Velocity: From automation to AI business reinvention

Discover what separates organizations achieving AI escape velocity from those still circling the launchpad.

  • Learn why nearly 40% of companies measuring AI cost savings are landing below their targets, and why the instinct to blame the technology is wrong. 
  • Explore the Think, Build, Operate framework that Business Reinventors use to redesign their organizations from the ground up—not bolt on AI to what already exists.
  • Understand the three modes of AI adoption and what it takes to reach Business Reinvention.
  • Get a layer-by-layer technology blueprint for building AI-first infrastructure.
  • Discover the six forces of an AI-first operating model: people, processes, technology, organizational design, governance, and measurement.
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