ServiceNow: Shared Responsibility Model

MyNow
Products
Industries
Learning
Support
Partners
Company

Main menu

Get Started

Sales

+1 (844) 863-1987

View a Demo

Americas

United States - Global
Brasil - Português
Canada - Français
América Latina - Español

Asia, Pacific, and Japan

日本 - 日本語
한국 - 한국어
Australia/NZ - English
India - English

Europe, Middle East, and Africa

United Kingdom - English
DACH - Deutsch
France - Français
Nederland - Nederlands
España - Español
Italia - Italiano

Sales

+1 (844) 863-1987

Get Started

MyNow

Explore MyNow, your personalized experience for quick access to your workflows, to-do lists, and AI guided recommendations.

Home

Products

Solutions

View All Products

Products

Unite people, processes, and systems with AI-powered products for all your workflows.

See All Products

Meet the Autonomous Workforce

The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.

Learn More

One platform, ready for anything

AI, data, and workflows—working together on one platform. Only ServiceNow makes it this simple at scale.

Explore AI Platform

AI

Put AI to work across your business with our single, intelligent platform.
Data

Power all your workflows, AI, and analytics with real-time access to data from any source.
Workflows

Automate workflows to lower costs and raise productivity.
ServiceNow Otto

Explore the AI assistant for work. You ask. Work gets done.
RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
Process Mining

See how workflows and AI agents actually execute and improve them right where they run.
AI Agents

AI Agents Take action with autonomous AI agents that work for you.
ServiceNow AI Control Tower

Connect strategy, governance, management, and performance for all your AI across the enterprise.
Security

Protect sensitive data and increase security, privacy, and compliance across the enterprise.
App Engine

Build apps that automate manual work and modernize legacy processes.
ServiceNow Store

Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications.
Responsible AI

Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable.

Demo Library

Watch and learn. Our product and solutions experts offer demo options for everyone, at every skill level.

Explore Demo Library

Featured demos

Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Resolve issues faster

Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

Solutions

Anticipate needs with efficient IT and digital operations.

Explore Solution

Related Products

Enterprise Architecture

Build a bridge between business processes and IT architecture.
Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace.
Cloud Governance Suite

Automate cloud governance for better compliance, security, and costs.
Operational Technology Management

Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimize risks across the IT asset lifecycle.
IT Operations Management

Deliver proactive digital operations with AIOps.
IT Service Management

Transform service management to boost productivity and maximize ROI.
ServiceNow Cloud Observability

Gain insights to detect and respond to changes in cloud-native apps.
Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.
Digital End-user Experience

Improve your employees' endpoint technology experience.
Enterprise Asset Management

Streamline how you manage the full lifecycle of complex assets that keep your business running.

CRM

Deliver a seamless, personalized end-to-end customer experience.

Explore Solution

Related Products

Customer Service Management

Empower self-service, boost agent productivity, and speed up resolution.
Field Service Management

Optimize scheduling, empower technicians, and reduce unneeded visits.
Sales and Order Management

Accelerate the lead-to-cash cycle and boost revenue.
Configure, Price, Quote

Use AI to simplify and accelerate sales across all channels.
Sales Automation

Automate busywork and close more deals faster.
Financial Services Operations

Provide resilient financial services operations for enhanced experiences.
Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfillment, and services.
Public Sector Digital Services

Modernize and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

Security and Risk

Minimize the risk, impact, and cost of securing your business.

Explore Solution

Related Products

Security Operations

Mount an effective defense against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimizing security operations.
Unified Security Exposure Management

Identify, prioritize, and remediate vulnerabilities across the business.
Threat Intelligence Security Center

Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk program.
Identity Security

Take control of risk across human, non-human, and AI agent identities with Veza from ServiceNow.

Employee Experience

Automate the busywork, so that you can unleash your talent on the big work.

Explore Solution

Related Products

HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.
Talent Development

Make AI and skills-driven talent planning and development decisions.
Legal Service Delivery

Modernize operations to make faster decisions and grow productivity.
Workplace Service Delivery

Automate desk bookings, manage facilities, and optimize operations.
Accounts Payable Operations

Automate invoice ingestion and pay suppliers accurately.
Sourcing and Procurement Operations

Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration, and performance management.
ServiceNow EmployeeWorks

The front door for your entire workforce to search and act across systems.
Enterprise Service Management

Unify IT, HR, and workplace services with AI on one platform

App Development

Build custom apps fast while enhancing developer and business expert productivity.

Explore Solution

Related Products

App Engine

Build apps that automate manual work and modernize legacy processes.
Build Agent

Vibe code enterprise apps from the tools you already use, governed and deployed on ServiceNow.

View All Products

Industries

Browse solutions to help you solve the complex business challenges unique to your industry.

Learn More

Automotive

Put your automotive operations in overdrive with a single AI platform.
Banking

Future-proof your bank with one AI platform.
Consumer Packaged Goods

Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs, and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

Drive manufacturing efficiency with one AI platform.
Nonprofit

Learn how to do more with less while making your nonprofit organization more agile and effective.
National Government

Deliver secure experiences for civilian, defense, and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
Telecom

Grow revenue, automate operations, and manage infrastructure on one AI platform.

Learning

ServiceNow University

Discover a playground for learning, designed to help develop the skills you need for an AI-driven world.

Start Learning

Training & Certification

Explore ServiceNow certifications, career journeys, and expert programs—all designed to build your skills and elevate your career.
Skill Your Team

Upskill your teams with scalable, role-based training designed to help you reach your digital transformation goals faster.
Skilling Programs

Explore skilling programs at ServiceNow University, including RiseUp and partnerships that develop ServiceNow-skilled talent to meet rising ecosystem demands.

Community

Learn from ServiceNow experts and engage in discussions with industry peers.

Visit Community

Product hubs

Find the resources, tools, and guidance you need for any ServiceNow product.
ServiceNow user groups

Join a user group in person or online to expand your network and knowledge.
Developer forum

Connect with other developers to ask questions, offer solutions, and build together.
Community events

Find live events for the ServiceNow community online or in person near you.
Community Central

From updates to best practices, find all things community related.
Join the community

Become a member of our vibrant ServiceNow community.

Developer resources

Get your team building apps fast with tools and personal developer instances.

Explore Resources

Learn

Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.
Reference documentation

Find APIs, libraries, and supplemental materials for working with the ServiceNow AI Platform.
Guides

Read technology overviews and recommendations for innovating on the ServiceNow AI Platform.
Connect

Meet fellow creators and gain insights from the community.
Design

Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.

Events

Join us at an event and learn how the world works with ServiceNow.

Find Your Event

Knowledge 2026

Dive into the moments from Knowledge 2026 that matter most. Hear from the leading voices in AI. All the wow. All on demand.
World Forum 2026

Check out 2026 dates and locations, and discover how you can put AI to work in a city near you.
Webinars

Broaden your knowledge by registering for live and on demand ServiceNow webinars.
Community events

Find live events for the ServiceNow community happening near you.

World Forum 2026

Put AI to work in a city near you. Explore the latest innovations, hear from industry leaders, and experience AI firsthand at a complimentary World Forum event.

Learn More

Customer stories

Find out how businesses like yours rely on ServiceNow to make the world work.

Read Stories

AI Agent Stories

Learn how ServiceNow customers are putting AI to work.
HR Stories

See how organizations are improving self-service and delivering outstanding employee experiences.
CRM Stories

Discover how businesses enable self-service for customers and reduce resolution time.
Public Sector/Government Stories

Explore ways to streamline operations, engage citizens, and empower employees.
Now on Now

Hear how ServiceNow uses ServiceNow.

Featured customer story

For FedEx, 5M ServiceNow workflows a month help get work done.

Read story

Workflow

Proof for what works. Insight for what matters. Ideas for what’s next.

View the Latest

AI

Insights on AI strategy, automation, and the future of intelligent workflows.
CRM

How AI is changing the way businesses strengthen relationships with customers.
News & Events

Stay in the loop on announcements and happenings at ServiceNow.
People & Culture

A look inside ServiceNow's culture, people, and what drives us.
All topics

The conversations shaping work; walk into every room a step ahead.

The CX Shift

New research from 34,000 voices reveals a widening gap between what customers want and what they get.

Read Report

Support

Customer Support

Access your instances, manage tasks and explore self-service help all in one place.

Community

Connect with other customers to share tips, exchange resources, and solve problems together.
Get support

Discover answers, troubleshoot issues, and get expert help, all in our support center.

Documentation

Find answers to your technical questions and learn how to use ServiceNow products.

Visit Documentation

IT Service Management

Deliver IT services to your users all through a single cloud-based platform.
Customer Service Management

Provide customers the ability to communicate and receive support through multiple channels.
IT Operations Management

Get visibility into infrastructure and services, prevent outages, and expand operational agility.
ServiceNow AI Platform

Automate processes and develop, run, and manage applications.

What’s new in AI experiences

Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.

Start Reading

Best Practices

Accelerate outcomes with expert-curated best practices for the ServiceNow AI Platform.

Home

ServiceNow AI Platform

Automate business processes, streamline app development, and manage digital infrastructure.
Customer Service Management

Deliver exceptional service, empower customers, and enhance their experience.
IT Service Management

Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
Telecommunications Service Management

Unify telecom operations and deliver proactive care with quality and availability for services.
Governance, Risk, and Compliance

Build an integrated risk program, enhance decision-making, and improve performance with automation.
Security Operations

Accelerate response and strengthen security posture with SecOps workflows.

MyNow

Explore MyNow, your personalized experience for quick access to your workflows, to-do lists, and AI guided recommendations.

Learn More

Start your day with MyNow.

Customer Success

Increase your ROI and get more value from the ServiceNow platform.

ServiceNow Impact™ success plans

Receive long-term adoption guidance and support with an Impact success plan tailored to you.
Services

Implement and optimize ServiceNow with expert help from ServiceNow and our partners.

The Australia release is here

Our latest release gives you the ability to scale AI safely, responsibly, and with your teams in control.

Go to Latest Release

Past Releases

Zurich

Confidently extend AI across your enterprise.
Xanadu

The biggest ServiceNow AI release yet.
Washington D.C.

Take work to the next level with smarter, faster, simpler experiences for everyone.

Partners

Locate the partner you need, or explore the benefits of partnering with ServiceNow.

Learn More

Find a partner

Connect with a ServiceNow partner to reach your business goals.
Become a partner

Join our partner ecosystem. Choose the partner paths that best fit your expertise and experience.
Partner awards

Meet the global ServiceNow partners leading the way in innovation and value for our customers.
Partner portal

Find tasks, alerts, and information you need, all in one place.
Partner applications

Explore innovative apps that extend and complement the ServiceNow AI Platform.

Discover how the world works with ServiceNow

Bring AI Agents to every corner of your business.

Learn More

Careers

Make your next career move with the fastest growing enterprise software company.
Investors

Explore investor news and resources.
ServiceNow AI Research

Learn how we keep innovation moving forward through our AI research team, labs, and partnerships.
Leadership

Meet the ServiceNow leadership team.
Locations

See ServiceNow office locations around the world.
Newsroom

ServiceNow is making headlines. Find announcements, media kits, and more.
Analyst Reports

Get expert insights from top industry analysts on ServiceNow.
Global impact

Join us to foster a more sustainable, fair, and ethical world.
Trust and compliance

Learn the measures ServiceNow takes to keep your data secure and compliant.
ServiceNow Shop

The official home for ServiceNow gear. Get the latest styles today.

Sales

+1 (844) 863-1987

View a Demo

ServiceNow: Shared Responsibility Model

Download

See ServiceNow in action

Explore Demo Library

Get the latest ServiceNow updates

Email is not valid

Company

About
Careers
Locations
Partners
Suppliers
Investors
Code of ethics
Newsroom
Workflow: Insight for what matters
Artificial Intelligence

Services and Support

Services
ServiceNow Support portal

Resources

Customer stories
ServiceNow AI Research
Now on Now
Training and certification
User community
Developer portal
Product documentation
Product accessibility
Resource library
What is GenAI

My Account

Request info or schedule a demo

The world works with ServiceNow^™

United States - Global
- United States - Global
- Brasil - Português
- Canada - Français
- América Latina – Español
- 日本 - 日本語
- 한국 - 한국어
- Australia/NZ - English
- India - English
- United Kingdom - English
- DACH - Deutsch
- France - Français
- Nederland - Nederlands
- España - Español
- Italia - Italiano
Site terms
GDPR
Privacy statement
Your privacy choices
Cookie policy
Cookie preferences
Sitemap
Business continuity
Accessibility

AI Agents

IT Service Management

ServiceNow AI Control Tower

IT Operations Management

Customer Service Management

Strategic Portfolio Management

IT Asset Management

Governance, Risk, and Compliance

Security Operations

Field Service Management

HR Service Delivery

ServiceNow EmployeeWorks

AI

Data

Workflows

ServiceNow Otto

RaptorDB

Process Mining

AI Agents

ServiceNow AI Control Tower

Security

App Engine

ServiceNow Store

Responsible AI

Provide better experiences

Resolve issues faster

Create and automate workflows

Enterprise Architecture

Service Operations Workspace

Cloud Governance Suite

Operational Technology Management

IT Asset Management

IT Operations Management

IT Service Management

ServiceNow Cloud Observability

Strategic Portfolio Management

Digital End-user Experience

Enterprise Asset Management

Customer Service Management

Field Service Management

Sales and Order Management

Configure, Price, Quote

Sales Automation

Financial Services Operations

Healthcare and Life Sciences Service Management

Sales and Order Management for Technology Providers

Sales and Order Management for Telecommunications

Public Sector Digital Services

Telecommunications Service Management

Technology Provider Service Management

Security Operations

Security Incident Response

Unified Security Exposure Management

Threat Intelligence Security Center

Integrated Risk Management

Third-party Risk Management

Security Posture Control

Privacy Management

Identity Security

HR Service Delivery

Talent Development

Legal Service Delivery

Workplace Service Delivery

Accounts Payable Operations

Sourcing and Procurement Operations

Supplier Lifecycle Operations

ServiceNow EmployeeWorks

Enterprise Service Management

App Engine

Build Agent

Automotive

Banking

Consumer Packaged Goods

Healthcare

Insurance

Life Sciences

Manufacturing

Nonprofit

National Government

Retail