Responsible AI How ServiceNow is committed to developing and delivering responsible AI solutions Updated: May 2025 WHITE PAPER 2Resonsible_AI_and_GenAI_v2.0 | April 2025 Release: <NAME> Introduction Recent developments in Artificial Intelligence (AI) represent a transformative leap in the evolution of enterprise technology. Following the public launch of GPT-3 and its chatbot incarnation, ChatGPT, there has been incredible interest and debate around AI — and that interest is mirrored by rapid growth in the AI marketplace. According to the 2025 UN Trade and Development (UNCTAD) report the global AI market will soar from $189 billion in 2023 to $4.8 trillion by 2033. AI has the potential to deliver huge benefits, both commercially and more broadly for humanity. Areas as diverse as medical imaging and software programming are being transformed by AI, improving human health in the first case and accelerating digital innovation in the second. However, AI is also a source of concerns ranging from the creation of disinformation (both malicious and as a result of hallucinations), to introducing inherent biases that can worsen existing inequalities and adversely impact disadvantaged groups.
Responsible AI: How ServiceNow is committed to developing and delivering responsible AI solutions
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