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Communication plan template

Communicating your plan internally is an important first step to getting your users on board with your upcoming ServiceNow® deployment. The communication plan template is a starting point for your communications that you can modify as needed.

The communication plan template includes:

  • Instructions for using it
  • Project and communication plan objectives
  • Stakeholder readiness assessment
  • Communication plans for three‑month, six‑month, and small projects 
  • RACI chart for you to fill in, showing who is responsible, accountable, consulted, and informed

Download Communication Plan Templates


To comment on this document, request updates, or communicate directly with ServiceNow Champion Enablement, powered by Customer Success, please see the Communication Plan Template conversation.


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