• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Communication plan template

Communicating your plan internally is an important first step to getting your users on board with your upcoming ServiceNow® deployment. The communication plan template is a starting point for your communications that you can modify as needed.

The communication plan template includes:

  • Instructions for using it
  • Project and communication plan objectives
  • Stakeholder readiness assessment
  • Communication plans for three‑month, six‑month, and small projects 
  • RACI chart for you to fill in, showing who is responsible, accountable, consulted, and informed

Download Communication Plan Templates

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