• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

ITIL overview eBooks

ServiceNow® has a series of eBooks that explain the foundations of ITIL. Even if you're an expert in this area, the eBooks may be useful resources when you need to communicate to others about ITIL and how it translates into other service areas.   

For example, you might want to use information from the eBooks for:

  • Go‑live communications
  • Program management and strategy setup
  • Communication to an audience that's not familiar with service management

QuickStart to ITIL eBooks

Infographic template

The infographic template uses plumbing as an analogy for service management. When you’re presenting to an audience that may be unfamiliar with the concept of service management, use this as a way to relate something they understand in the real world to what ServiceNow does.

Download ITIL Infographic

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