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ITIL overview eBooks

ServiceNow® has a series of eBooks that explain the foundations of ITIL. Even if you're an expert in this area, the eBooks may be useful resources when you need to communicate to others about ITIL and how it translates into other service areas.   

For example, you might want to use information from the eBooks for:

  • Go‑live communications
  • Program management and strategy setup
  • Communication to an audience that's not familiar with service management

QuickStart to ITIL eBooks

Infographic template

The infographic template uses plumbing as an analogy for service management. When you’re presenting to an audience that may be unfamiliar with the concept of service management, use this as a way to relate something they understand in the real world to what ServiceNow does.

Download ITIL Infographic

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