• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Roadmap templates

The attached templates will help you communicate the high‑level roadmap for your ServiceNow® program. As reviewed in the ServiceNow program governance framework guide, it's important to identify and communicate the overall strategy and roadmap for the Now Platform®.

The deck includes:

  • FY plan on a page
  • Vision, strategic drivers, desired outcome, and platform capabilities
  • Quarterly roadmap
  • Current state and desired state
  • Steps to accomplish the desired state

Add the slides you create from these templates to communications during quarterly reviews, governance meetings, or other presentations when the overall strategy and roadmap will be discussed. 

You may also wish to check out the demand and strategy worksheet. It's designed to help you determine the priority of demands based on strategic business issues you are trying to solve.

Download Roadmap templates

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