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CMDB strategy, planning, and design

To view these documents, you must have access to HI (the ServiceNow technical customer support portal). If you do not have HI access, speak with your ServiceNow system admin or platform manager/owner—that person should have access and be able to download them for you.

CMDB strategy and planning 

Every instance of ServiceNow® includes a CMDB (configuration management database) and associated management capabilities, but many organizations struggle with how to get started. This white paper discusses the rationale behind investing in a CMDB and the essential first steps required for a successful implementation.

CMDB design 

This white paper provides guidance and advice on how to design a CMDB—from defining requirements to developing the data model. It assumes that the configuration management leadership team has already articulated the goals, benefits, expected uses of the CMDB, and policies that will govern its scope.


To comment on this document, request updates, or communicate directly with ServiceNow Champion Enablement, powered by Customer Success, please see the CMDB Strategy & Planning and Design White Papers conversation.


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