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Learn how Jabil scaled its citizen development program​


Hours saved through workflow automation​


Increase in development capacity​


Code reviews passed in first attempt​


New citizen developers added​

Jabil’s ServiceNow team uses citizen development as a service so their business functions can innovate as fast as they need to. ​

To do this, they follow five steps: ​

1.   Highlight the outcomes that business functions can realize​
2.  Establish citizen developer commitments
3.  Enable citizen developer ownership for projects​
4.  Build a ServiceNow community of practice
5.  Define metrics to measure citizen development success

St. Petersburg, Florida

Related resources​

Best Practices​

Application development on the Now Platform​

Use these resources to help you improve your organization's management of application development (app dev) on the Now Platform.

Success Quick Answer​

How should citizen developers enhance their learning?​

Learn about the resources available for citizen developers' ongoing training.

Developer Portal​

No-Code (Citizen Developer) Guide​

Learn how anyone can automate, extend, and build apps across the organization using the Now Platform.

Our ServiceNow Citizen Developer Program provides a community of citizen developers the framework to create and own new features and functionality on the IT ServiceNow platform. Our citizen development enables self-service for business divisions to promote and accelerate business transformation and automation while protecting the health and integrity of the platform.

Afton Deren​

Citizen Developer Owner, Jabil​

Put these best practices to work for your company.