Checklists
Discover our step-by-step action plans to accelerate your key initiatives.
Create
- Build a community of champions
- Build a dedicated, dynamic governance process, policies, and team
- Build a phased program plan, identify quick wins
- Build an internal team of ServiceNow experts and train users
- Create a change management plan
- Define and map out your business services
- Design an engaging self-service employee and customer experience
- Design an optimal agent and rep experience
- Discover and map your service assets
- Find, manage, and coordinate capable, certified partners
- Implement integrations with ServiceNow
- Implement next-level SIAM with ServiceNow
- Implement ServiceNow Vulnerability Response
- Implementation readiness checklist: Service Mapping
- Implementation readiness checklist: Virtual Agent
- Manage platform demand
- Manage to out of the box
- Migrate from legacy ITSM to ServiceNow
- Plan for upgrades at least once a year
- Plan your architecture, instances, integrations, and data flows
- Reimagine how you want work processes to flow