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Discover our step-by-step action plans to accelerate your key initiatives.
Envision
Build your business case
Executive sponsor engagement
State your transformation vision and outcomes
Create
Build a community of champions
Build a phased program plan, identify quick wins
Build an internal team of ServiceNow experts and train users
Business-smart customization
Create a change management plan
Define and map out your business services
Design an engaging self-service employee and customer experience
Design an optimal agent and rep experience
Discover and map your service assets
Essentials for ServiceNow implementation success
Find, manage, and coordinate capable, certified partners
Get started with ServiceNow governance
Implement integrations with ServiceNow
Implement next-level SIAM with ServiceNow
Implement ServiceNow Vulnerability Response
Implementation readiness checklist: Customer Service Management
Implementation readiness checklist: HR Service Delivery
Implementation readiness checklist: Service Mapping
Implementation readiness checklist: Software Asset Management
Implementation readiness checklist: Virtual Agent
Manage platform demand
Migrate from legacy ITSM to ServiceNow
Plan for upgrades at least once a year
Plan your architecture, instances, integrations, and data flows
Predictive Intelligence readiness
Reimagine how you want work processes to flow
Support your globalization with well-planned localization
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Build a performance management approach for ServiceNow
Measure value from ServiceNow