"Business-smart" customization     Watch video | Download executive briefing deck

Build a performance management approach for ServiceNow     Watch video | Download executive briefing deck

Build a ServiceNow platform team     Watch video | Download executive briefing deck

Create an organizational change management plan     Watch video | Download executive briefing deck

Delivering product value with Success Maps     Watch video | Download executive briefing deck

Develop your ServiceNow partner strategy     Watch video | Download executive briefing deck

Engage your ServiceNow executive sponsor     Watch video | Download executive briefing deck

Establish ServiceNow governance     Watch video | Download executive briefing deck

Implementing integrations with ServiceNow     Watch video | Download executive briefing deck

Launch and scale citizen development on the Now Platform     Watch video | Download executive briefing deck

Managing application development on the Now Platform     Watch video | Download executive briefing deck

Managing Now Platform Demand     Watch video | Download executive briefing deck

Prepare to pilot and scale Virtual Agent   Watch video | Download executive briefing deck

Realize and manage value from your ServiceNow investments     Watch video | Download executive briefing deck

ServiceNow Technical Governance     Watch video | Download executive briefing deck

Stand up a ServiceNow Center of Excellence and Innovation     Watch video | Download executive briefing deck

Support your globalization with well-planned localization     Watch video | Download executive briefing deck