Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

Success Navigator
  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
Success Pillar 1

State and measure your business goals

Define your vision for digital transformation, create your business case and roadmap, and measure your progress.

State your transformation vision and outcomes

A well-defined transformation vision sets a “North Star” for your ServiceNow team to deliver value.

Success Checklist

State your transformation vision and outcomes

Download our step-by-step action plan for building your transformation vision.

Success Playbook

Where to start the implementation journey with ServiceNow

Learn how to build the right implementation sequence and plan for the business outcomes you envision.

Build your business case

Your business case should frame how ServiceNow delivers on your objectives for transformation.

Success Checklist

Build your business case

Download our step-by-step action plan for building your business case.

Success Playbook

Build your business case

Learn how to develop a business case for ServiceNow that reflects your digital transformation goals.

Business Value Calculators

Calculate your savings

Build a custom business case for your organization in just 60 seconds.

Build a phased program plan, identify quick wins

A clearly defined, phased implementation plan can help you show value and innovate faster.

Success Checklist

Build a phased program plan, identify quick wins

Download our step-by-step action plan for building your ServiceNow roadmap and program plan.

Success Playbook

Where to start the implementation journey with ServiceNow

Learn how to build the right implementation sequence and plan for the business outcomes you envision.

Success Playbook

Eight essentials for implementation success with ServiceNow

Learn what best-in-class customers prioritize in their implementation roadmap to realize success.

Baseline and track performance, usage KPIs, and metrics

With metrics, you gain insight into how ServiceNow is generating value to meet business needs.

Success Checklist

Baseline and track performance, usage KPIs, and metrics

Download our step-by-step action plan for building KPIs and metrics to support your implementation.

Success Playbook

Baseline and track performance, usage KPIs, and metrics

Learn how to establish KPIs for your ServiceNow implementation that reflect your business outcomes.

Success Playbook

Get started with Performance Analytics

Learn how to take advantage of Performance Analytics to make better data-driven decisions.

Success Quick Answer

Creating custom dashboards

Learn how custom dashboards can deliver important metrics to the right people.