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HR and IT
  • WHITE PAPER
  • HR and IT better together
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Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Now Platform New York Release
  • BROADCAST
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.

Customers

Now Creators
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Success Pillar 3

Get your ServiceNow technology foundations right

Put a solid technical foundation in place for your ServiceNow implementation.

Manage to out of the box

By successfully managing to out of the box, you can upgrade faster and take advantage of innovation.

Success Checklist

Manage to out of the box

Download our step-by-step action plan for ensuring effective use of out-of-the-box capabilities.

Success Playbook

Avoid customization pitfalls so you can innovate and meet demand at scale

Learn how to promote business-smart customization to manage demand and innovate at scale.

Discover and map your service assets

ServiceNow Discovery and Service Mapping show how technology assets work together to run your business services.

Success Checklist

Discover and map your service assets

Download our step-by-step action plan for using ServiceNow to discover and map your service assets.

Success Playbook

Populate and maintain your CMDB with Discovery

Learn how to gain deep infrastructure visibility with ServiceNow Discovery.

Success Playbook

Normalize discovered software for effective software asset management

Learn how to improve software reconciliation accuracy and remediation outcomes.

Plan your architecture, instances, integrations, and data flows

Your architecture and data strategy for ServiceNow should be driven by your transformation goals.

Success Checklist

Plan your architecture, instances, integrations, and data flows

Download our step-by-step action plan for managing your CMDB, instance, and integration strategy.

Success Playbook

Plan your successful CMDB deployment

Learn how to build a healthy CMDB process to improve service performance.

Success Quick Answer

How can I assess the health of my CMDB?

Learn how to keep your CMDB healthy by monitoring and acting on the CMDB health dashboard.

Success Template

Configuration control board charter

Use this customizable template to create a configuration control board charter.

Success Playbook

Go full throttle with ServiceNow instance performance maintenance

Learn how to improve the upgradeability, scalability, and performance of your ServiceNow instance.

Success Playbook

Integrate your Tenable.io and Tenable.sc with ServiceNow Vulnerability Response

Learn how to prioritize and respond to vulnerabilities faster.

DATA SECURITY PLAYBOOK

ServiceNow security best practice guide:  Key elements to consider when securing your instance

Get our guidance to ensure security for your implementation.

Success Quick Answer

How do you migrate Lotus Notes applications to ServiceNow?

Learn how you can migrate Lotus Notes applications to ServiceNow.

Success Template

Configuration management roles and responsibilities

This customizable template will help you define the roles and responsibilities for your CM team.

Success Quick Answer

How can I extend ServiceNow with third-party apps and integrations on the ServiceNow Store?

Learn where to find third-party apps and integrations that can extend the value of ServiceNow.

Success Playbook

Support DevOps in the enterprise with ServiceNow

Learn how you can get started using ServiceNow to support DevOps.

Success Quick Answer

What is IntegrationHub and how do I use it?

Learn how IntegrationHub enables you to automate third-party platform integrations.

Plan for upgrades at least once a year

Take advantage of the new and innovative capabilities made available with each ServiceNow release.

Success Checklist

Plan for upgrades at least once a year

Download our step-by-step action plan for planning and managing your ServiceNow upgrade.

Success Playbook

Perform ServiceNow upgrades quicker and more effectively

Learn how to maximize your value and minimize support issues.

Success Quick Answer

How do I perform ServiceNow upgrades?

Learn how to maximize value and stay current and healthy by performing an annual upgrade.

Instance Upgrades

Accelerate your upgrade to New York using these resources

Get everything you need to know about upgrading to our New York release.

Success Quick Answer

When and how should I use Automated Test Framework (ATF)?

Get our quick guide on when and how to use Automated Test Framework (ATF).

Success Quick Answer

What best practices should I consider when creating ATF tests?

Learn which best practices to consider when you create Automated Test Framework (ATF) tests.

Success Quick Answer

How does HealthScan help me manage my instance health?

Learn how HealthScan can help you get maximum value from the platform and your apps by assessing and improving your instance health.

Success Quick Answer

What’s the process to review and address skipped changes?

Learn how to review changes you’ve made to your Now Platform instance after every upgrade.