Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
Success Pillar 3

Get your ServiceNow technology foundations right

Put a solid technical foundation in place for your ServiceNow implementation.

Manage to out of the box

By successfully managing to out of the box, you can upgrade faster and take advantage of innovation.

Success Checklist

Manage to out of the box

Download our step-by-step action plan for ensuring effective use of out-of-the-box capabilities.

Success Playbook

Avoid customization pitfalls so you can innovate and meet demand at scale

Learn how to promote business-smart customization to manage demand and innovate at scale.

Discover and map your service assets

ServiceNow Discovery and Service Mapping show how technology assets work together to run your business services.

Success Checklist

Discover and map your service assets

Download our step-by-step action plan for using ServiceNow to discover and map your service assets.

Success Playbook

Populate and maintain your CMDB with Discovery

Learn how to gain deep infrastructure visibility with ServiceNow Discovery.

Success Playbook

Normalize discovered software for effective software asset management

Learn how to improve software reconciliation accuracy and remediation outcomes.

Plan your architecture, instances, integrations, and data flows

Your architecture and data strategy for ServiceNow should be driven by your transformation goals.

Success Checklist

Plan your architecture, instances, integrations, and data flows

Download our step-by-step action plan for managing your CMDB, instance, and integration strategy.

Success Playbook

Plan your successful CMDB deployment

Learn how to build a healthy CMDB process to improve service performance.

Success Playbook

Go full throttle with ServiceNow instance performance maintenance

Learn how to improve the upgradeability, scalability, and performance of your ServiceNow instance.

Success Playbook

Integrate your Tenable SecurityCenter with ServiceNow

Learn how to prioritize and respond to vulnerabilities faster.

DATA SECURITY PLAYBOOK

ServiceNow security best practice guide:  Key elements to consider when securing your instance

Get our guidance to ensure security for your implementation.

Plan for upgrades at least once a year

Take advantage of the new and innovative capabilities made available with each ServiceNow release.

Success Checklist

Plan for upgrades at least once a year

Download our step-by-step action plan for planning and managing your ServiceNow upgrade.

Success Playbook

Perform ServiceNow upgrades quicker and more effectively

Learn how to maximize your value and minimize support issues.

Instance Upgrades

Accelerate your upgrade to London using these resources

Get everything you need to know about upgrading to our London release.

Champion Enablement

Communicate about your ServiceNow upgrade

Get tools to help you communicate the features and benefits of your London upgrade.