Why this is important

To improve your IT and enterprise service management with a powerful range of capabilities, you need to:

• Correctly approach the implementation roadmap
• Build adoption momentum and capture early ROI
• Sustain and grow value by implementing the right reference architecture and prerequisites

Steps covered

1. Connect vision and strategy to implementation
2. Map the right process foundations
3. Set technology and data foundations
4. Capture high-visibility, low-cost wins
5. Build foundational management capabilities

Key takeaways

• Clearly define and prioritize your short- and long-term ROI goals, and match them to your implementation priorities.
• Make sure you have a foundational configuration management database (CMDB), as well as processes for CMDB development and maintenance.
• Identify and capture quick win opportunities to drive early adoption momentum.
• Don’t wait to build effective governance, training, and organizational change management.
• Revisit the service strategy frequently, and avoid repeating patterns that limit future opportunity.

The payoff of getting this right
With the right implementation plan, you’ll ensure that your implementation activities deliver on your business case objectives, and you’ll avoid pitfalls or unnecessary detours that don’t contribute to your success.