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ServiceNow roadmaps and implementation

Why this is important

To improve your IT and enterprise service management with a powerful range of capabilities, you need to:

  • Correctly approach the implementation roadmap
  • Build adoption momentum and capture early ROI
  • Sustain and grow value by implementing the right reference architecture and prerequisites

Steps covered

1. Connect vision and strategy to implementation
2. Map the right process foundations
3. Set technology and data foundations
4. Capture high-visibility, low-cost wins
5. Build foundational management capabilities

Key takeaways

  • Clearly define and prioritize your short- and long-term ROI goals, and match them to your implementation priorities.
  • Make sure you have a foundational configuration management database (CMDB), as well as processes for CMDB development and maintenance.
  • Identify and capture quick win opportunities to drive early adoption momentum.
  • Don’t wait to build effective governance, training, and organizational change management.
  • Revisit the service strategy frequently, and avoid repeating patterns that limit future opportunity.

The payoff of getting this right
With the right implementation plan, you’ll ensure that your implementation activities deliver on your business case objectives, and you’ll avoid pitfalls or unnecessary detours that don’t contribute to your success.

More resources to check out

Success Playbook

Where to start the implementation journey with ServiceNow

Learn how to build the right implementation sequence and plan for the business outcomes you envision.

On-Demand Webinar

Begin Your Implementation Journey

Learn to approach the implementation roadmap, build adoption, implement the right management capabilities, and develop process reviews.

Success Workbook

Essentials for ServiceNow implementation success

Learn what best-in-class customers prioritize in their implementation roadmap to realize success.

Success Checklist

State your transformation vision and outcomes

Download our step-by-step action plan for building your transformation vision.

Success Checklist

Build a phased program plan, identify quick wins

Download our step-by-step action plan for building your ServiceNow roadmap and program plan.

Success Insight

Five essentials for successful project management

Learn about the most common project pitfalls and how to address them to stay on track.