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Modernize IT Service Management​

Download our Success Map to support your journey with ServiceNow ITSM applications that modernize IT service management. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from ITSM applications. The Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. ​

Select a stage and find more resources


To efficiently implement and get long-term value from ITSM applications, you'll need a strong foundation. Start by documenting the vision and value, including KPIs. Don’t skip critical planning and management processes like governance and OCM. Support these efforts by including the right people and strong executive sponsorship.​

Success Foundations resources
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