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Service Mapping

Download our Success Map to support your Service Mapping journey. This overview shows all the processes and best practices you’ll need to implement, maintain, and get maximum value from Service Mapping. The Service Mapping Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. Each stage includes an overview of the processes involved to achieve your Service Mapping goals.

Select a stage and find more resources


Getting long-term value from Service Mapping and efficiently implementing requires a strong foundation. Start by documenting the vision and value you want from Service Mapping, including KPIs. Don’t skip critical planning and management processes such as governance and OCM. Support these efforts with including the right people and strong executive sponsorship.

Success Foundations resources
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