Put AI to work faster with ServiceNow Impact Impact provides the support and expertise you need to get to value fast with AI agents.   Watch Demo (2:00)
Connect with us Join our community Connect with and learn from your Impact peers.   Register for Knowledge 2026 Three days of learning can change everything. Join us May 5th - 7th in Las Vegas. Attend a webinar Join a success webinar to learn, implement, and grow.
ServiceNow Impact Contact Us Benefits Details Success Plans Customer Stories
Introducing ServiceNow Impact Impact is a customer success product that helps you achieve success your way with value and adoption resources, tailored expertise, health tools, and 24/7 support.
Industry leaders reach success faster with Impact
How Impact supports your entire organization
Executives
Transform your business and achieve ROI faster Create a blueprint to drive business outcomes and put the AI control tower for business reinvention to work faster.
Platform Owners
Put innovation to work faster Adopt ServiceNow products, including AI Agents, quickly, and develop your organizational skill set with expert guidance.
Admins
Maintain a healthy platform ready for growth Get access to tailored recommendations, technical experts, and proactive tools to improve platform health and accelerate adoption.
What’s inside ServiceNow Impact Value and adoption Adopt AI innovations faster and maximize your ServiceNow investment. Prove its value to stakeholders. Video CTA Expertise and guidance Get personalized recommendations and access to our experts and accelerators. Develop your organization’s skill set. Video CTA Health and observability Keep your platform healthy with proactive tools to monitor health. Diagnose issues fast and provide actionable insights. Video CTA Premium support Maximize productivity and uptime. Our 24/7 technical support helps your business run effectively around the clock. Video CTA
Success plans Choose the success plan that’s right for your business. Tailor My Success Plan
  Impact Guided Impact Total Impact Add-Ons Premium Support

24/7 via phone or portal

P1 response: 30 min

P2 response: 120 min

24/7 via phone or portal

P1 response: 15 min

P2 response: 60 min

Managed Support

Preventive Care

 Health and Observability

Instance Observer: Starter

Health analytics dashboard

Diagnostic scans (10 custom definitions)

Real-time tech debt prevention

Code Fix AI Agent2

Instance Observer: Full

Health analytics dashboard

Diagnostic scans (unlimited custom definitions)

Real-time tech debt prevention

Code Fix AI Agent2

Proposed code fix

Developer support

Platform Governance

Instance Observer seats

Instance Observer features

Platform Health features

 Value and Adoption

Value tracking: Self-serve

Product adoption roadmap

Capabilities map

Value tracking: White glove

Product adoption roadmap

Capabilities map

 Strategic Value Expertise and Guidance

Accelerators: Starter catalog

Customer success manager

Accelerators: Full catalog

Customer success manager

Customer success executive

Platform architect

Support account manager

 Configuration Assist
1 12 hours per day, 5 days per week on the Now Support portal only.
2 Code Fix AI Agent requires Now Assist credits.
See how industry leaders maximize value with Impact ServiceNow Impact drives innovation at Pure Storage Modernizing IT experiences with the AI platform ServiceNow Impact, the ‘centerpiece’ of Accenture’s IT acceleration The NHL’s digital transformation moves fast with ServiceNow Transforming the employee experience with digital workflows
Find inspiration in our ecosystem We’re here to provide all the information and resources you need to support your success. Community Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Documentation Review our product doc to learn more about what you’ll get from Impact. Expert Services Implement and optimize your products with a team of our experts for fast ROI. Training and certification Boost your career with a globally recognized ServiceNow certification.
Let’s connect See how ServiceNow Impact can help you get results faster. Tailor My Success Plan
Home ServiceNow Impact