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ServiceNow® Event Attendee Terms and Conditions

THE FOLLOWING ATTENDEE TERMS AND CONDITIONS ("TERMS") GOVERN YOUR REGISTRATION AND PARTICIPATION IN THE SERVICENOW EVENT FOR WHICH YOU ARE REGISTERING (THE "EVENT"). BY CLICKING THE "I ACCEPT" OR "SUBMIT" BUTTON DURING THE REGISTRATION PROCESS, OR BY ATTENDING OR PARTICIPATING IN THE EVENT IN ANY CAPACITY, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND REPRESENT THAT YOU HAVE READ AND UNDERSTAND ALL THE PROVISIONS HEREIN. YOU MUST NOT SELECT THE "I ACCEPT" OR "SUBMIT" BUTTON, OR ATTEND OR PARTICIPATE IN THE EVENT IN ANY CAPACITY IF YOU DO NOT AGREE TO THESE TERMS. AS USED HEREIN, "YOU" AND "YOUR" MEANS THE INDIVIDUAL REGISTERING FOR OR PARTICIPATING IN THE EVENT, AND THE COMPANY OR OTHER LEGAL ENTITY BY WHICH YOU ARE EMPLOYED OR FOR WHICH YOU ARE ACCEPTING THESE TERMS. THE "EFFECTIVE DATE" OF THESE TERMS SHALL BE THE DATE THAT YOU CLICK "I ACCEPT" OR "SUBMIT." THESE TERMS ARE BETWEEN YOU AND SERVICENOW, INC. AND ITS AFFILIATES, SUBSIDIARIES, AGENTS AND SERVICE PROVIDERS ("SERVICENOW").


For further details regarding dates, scheduling, payment options and contacts for assistance, please see the Frequently Asked Questions (FAQs) particular to the Event, which are hereby incorporated into these Terms.


1. REGISTRATION CODES. Your company may have purchased registration codes for distribution to you.  Registration codes may not be shared or provided to anyone outside your company.

2. PAYMENT, CANCELLATION AND SUBSTITUTIONS. Payment must be provided in the manner and at the times noted in the FAQs particular to the Event. ServiceNow reserves the right to cancel your registration without notice for failure to pay as required. Cancellations and substitutions are subject to the dates and fees specified in the FAQs. There are no refunds for no‑shows. Requests for cancellations or substitutions not received in writing as described in the FAQs will not be honored. Cancellation of travel reservations and hotel reservations is your exclusive responsibility. ServiceNow is not responsible for any damages, direct or indirect, resulting from any cancelled registration or impermissible substitution. Prices are final, non‑cancellable and non‑refundable, and valid exclusively for the specified event (e.g., a Knowledge18 ticket may not be used at Knowledge19). Event registration is subject to availability.

3. FORWARD‑LOOKING STATEMENTS. Presentations at the Event may contain "forward‑looking" statements that are based on our managementís beliefs and assumptions and on information currently available to management. We intend for such forward‑looking statements to be covered by the safe harbor provisions for forward‑looking statements contained in the U.S. Private Securities Litigation Reform Act of 1995. Forward‑looking statements include information concerning our possible or assumed strategy, future operations, financing plans, operating model, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management and the effects of competition on our business. Forward‑looking statements include all statements that are not historical facts and can be identified by terms such as "anticipates," "believes," "could," "seeks," "estimates" (including, without limitation, financial estimates denoted with an "E," such as FY19E), "targets," "guidance," "expects," "intends," "may," "plans," "potential," "predicts," "prospects," "projects," "should," "will," "would" or similar expressions and the negatives of those terms, although not all forward‑looking statements contain these identifying words. Forward‑looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward‑looking statements. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward‑looking statements, and you should not place undue reliance on our forward‑looking statements. Forward‑looking statements represent our managementís beliefs and assumptions only as of the date of the presentations at the Event. We undertake no obligation, and do not intend, to update these forward‑looking statements. Further information on these and other factors that could affect our financial results are included in the filings we make with the Securities and Exchange Commission, including those discussed in our most recent Annual Report on Form 10‑K and Quarterly Report on Form 10‑Q.

4. EVENT MANAGEMENT

4.1. Badges. You may be required to present identification and pick up a badge at the Event check‑in area before entering the Event. If badges are required for admittance, they must be worn and visible at all times while you are at the Event and during any activity associated with the Event. Badges may not be shared or exchanged with any person. 

4.2. Government Attendees. Employees of government agencies and partially government‑owned entities may be asked to confirm their registration as a government employee at the Event and present their government identification. 

4.3. Security and Property. ServiceNow reserves the right to take any security measures that it deems necessary to increase the safety of attendees and exhibitors without prior notice. You should not leave bags or other property unattended. Unattended property may be removed from the Event venue, and ServiceNow will not be responsible for any loss or damage of any kind relating to such removal. Event management may conduct security checks at any time during the Event, including, but not limited to, inspections or scans of any attendeeís or exhibitorís person and/or their clothing, bags, containers and other items. Firearms, explosives and other weapons and hazardous materials that could be used to cause injury to another attendee are strictly prohibited at the Event venue and related activities.

4.4. Minimum Age. You must be at least 21 years of age to attend the Event except as agreed in writing from ServiceNow.

4.5. Event Conduct. ServiceNow reserves the right to refuse admission to, or to eject, any person whose conduct is disorderly, disruptive, harassing, vulgar, obscene, indecent, defamatory, hateful or otherwise offensive (including conduct consisting of disparaging statements or opinions regarding race, gender or ethnic background) or who fails to follow any of ServiceNowís other rules or directions, as determined by ServiceNow in its sole discretion. 

4.6. Event Planning. The Event schedule is subject to change without notice. ServiceNow does not guarantee the attendance of any exhibitor or speaker, or that any scheduled event will take place, particularly in the event of any natural or public disaster, insufficient participation or sponsorship, government regulation or shutdown, necessary venue construction, labor controversy, civil disturbance, acts or threats of terrorism, armed conflict or similar reasons beyond its reasonable control. ServiceNow will not be liable and no reimbursement will be made in the event of a cancellation or modification of times, dates, sessions or events.

5. PERSONAL INFORMATION AND RECORDINGS. ServiceNow will handle your personal information collected during registration in accordance with ServiceNowís Privacy Statement

5.1. Registration Information. You agree that ServiceNow may use your registration information to send you updates and surveys regarding the Event. You also agree that ServiceNow may share your personal information with its third‑party service providers to process your registration. Such third parties may have their own privacy policies that apply to their processing of your personal information.

5.2. Badge Scans. Badges may contain tags to record your participation in break‑out sessions and other activities during the Event. By permitting a presenter, partner or exhibitor to scan your badge during the Event, you authorize ServiceNow to share your registration information with that particular presenter, partner or exhibitor and agree to receive communications from such presenter, partner or exhibitor. Communications from a presenter, partner or exhibitor will be subject to that entityís privacy practices, including its privacy statement or policy. Attendees that are government employees or members of the press may be asked for identification.  ServiceNow may also track your attendance to sessions, exhibit booths and other activities during the Event using web‑enabled technologies, including but not limited to, Bluetooth beacons and near field communications technologies (collectively, "Web‑Enabled Technologies").  ServiceNow uses Web‑Enabled Technologies to gauge interest in sessions, exhibit booths and other activities by Event attendees as well as communicate with you regarding ServiceNow products and services during the Event. ServiceNow may also use Web‑Enabled Technologies after the Event if you opted‑in to receive such communication. 

5.3. Recordings. You acknowledge and agree that the Event is a public event, that your appearance and actions inside and outside the venue where the Event occurs are public in nature, and that you therefore have no expectation of privacy with regard to your actions or conduct at the Event. By attending the Event, you give your express consent to ServiceNow and its agents to photograph and record the Event and activities related to the Event in visual and audio media. You hereby irrevocably agree and consent that ServiceNow has the right to record, transcribe, modify, perform, reproduce, display, distribute and transmit in any form and for any purpose your name, company name, voice, picture, photograph, portrait and other reproductions of your likeness (collectively, your "Image") at the Event in connection with any advertising or promotional content and materials, and for any other lawful purpose including by posting on public websites without any compensation to you. However, ServiceNow is not obligated to make any use of your Image, or exercise any of the rights granted to it. You also agree that your Image may appear in photos of the Event that are made available to you, other attendees of the Event, and the public, and ServiceNow may retain and distribute those photos.

6. ASSUMPTION OF RISK AND RELEASE OF LIABILITY. You understand that participation in the Event is voluntary and carries with it certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries. You hereby agree to indemnify, release and hold harmless ServiceNow, its officers, directors, employees, vendors, partners, agents and contractors from any and all alleged and/or actual liability, claims, actions, lawsuits, damages and losses of any kind, including attorneysí fees, which arise out of or result from your attendance at and participation in the Event and ancillary activities, including but not limited to property damage and personal injuries, illness, death or other physical loss, whether or not foreseeable.

7. AGREEMENT. These Terms and all claims arising hereunder will be governed by and construed in accordance with the laws of the State of California if the Event is scheduled to occur within the USA, Canada or Mexico, or the laws of The Netherlands if the Event is scheduled to occur in any other country, excluding the conflict of laws principles of the forum. Any judicial action with respect to the Event or these Terms shall be filed exclusively in the federal or state courts located in the County of Santa Clara, California if the Event is scheduled to occur in the USA, Canada or Mexico, or in Amsterdam, The Netherlands if the Event is scheduled to occur any other country. You hereby irrevocably waive any and all claims and defenses you might otherwise have in any action or proceeding in any of such courts based upon any alleged lack of personal jurisdiction, improper venue, forum non conveniens or any similar claim or defense. If any provision of these Terms is for any reason found to be unenforceable, the remainder of these Terms will continue in full force and effect to the fullest extent permitted by law. These Terms and their incorporated documents constitute the complete and exclusive understanding and agreement of the parties and supersede all prior understandings and agreements, whether written or oral, with respect to the subject matter hereof.

8. MODIFICATION AND DENIAL OF ENTRY. ServiceNow reserves the right to change the policies set forth in these Terms without prior notice, and retains sole discretion to deny entry to the Event to anyone for any reason.

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