Vice President, Product Management, Issuer Processing, Visa
Chief Digital Officer and CIO, AstraZeneca
Renowned Physicist, Bestselling Author, and BBC Host
Professor Brian Cox is one of the world's most recognised voices in science. Known for making complex science accessible, he is a leading figure in the ATLAS experiment at CERN and a presenter for various BBC programmes, including Wonders of the Universe.
Marcus Millership leads GBS Strategy and Service Management at Rolls-Royce, with extensive experience in transforming operations, shared services, and technology. Having led a large-scale People Services transformation, he now oversees the GBS strategy reset and a multi-year transformation programme.
Olivier Renault oversees the performance and resilience of Sainsbury's connectivity, hosting, workplace, and tooling platforms. Passionate about customer centricity, he ensures always-on operations. Sainsbury's uses ServiceNow to support seamless operations and is exploring AI to enhance its digital services.
Paul Ballard leads data-driven modernisation, resilience, and AI adoption at Nationwide Building Society. Previously Principal Architect at Nationwide, he shaped enterprise architecture and application-portfolio decisions before stepping into his current strategy role—grounding today's AI work in strong architectural governance.
Ashish Tiwari is Global Head of Sourcing Execution – Indirect SCM at Aptiv, where he leads enterprise sourcing operations and supplier engagement across the business. He brings deep experience in procurement and supply-chain operations, with a focus on scalable processes.
Ruth Kirby brings a wealth of experience across digital adoption, operations, and finance transformation. Ruth has led AI-enabled service transformation on the ServiceNow platform - unifying customer and field service workflows and turning change into measurable outcomes.
Paul Miller leads AIOps and Observability initiatives at National Grid, bringing a hands-on blend of product management, SRE, and platform operations. With an early career in the British Armed Forces, he combines mission-driven discipline with practical engineering to scale reliable services.
Vice Chairman, ServiceNow
Nick Tzitzon has been a leader at the highest levels of global business and government for 2+ decades. As group leader at ServiceNow, Nick oversees marketing, corporate affairs, innovation, servicenow.org, global impact, and environmental sustainability functions as well as the Office of the CEO.
SVP, Global Learning and Development, ServiceNow
Jayney Howson leads the global reskilling movement through ServiceNow University, a personalised learning experience accelerating the company's growth as the AI platform for business transformation. With over 20 years of experience, she brings a deep passion for creating inclusive learning environments.
We live on a small planet around one star amongst 400 billion in one galaxy amongst 2 trillion in the observable universe. How do we know that? How did we get here after 13.8 billion years of cosmic evolution? And, more philosophically perhaps, what are we to make of our place in this incomprehensibly strange and vast universe?
Join Professor Brian Cox, renowned physicist, best-selling author, and BBC presenter, for an exciting discussion driven by Professor Cox's outstanding experience in the world of science.
For travel guidance to Excel London, please refer to this travel information page. The Elizabeth Line and DLR via the London Underground offer the most direct routes. For access to the east entrance, where World Forum London 2025 will take place, please alight at Prince Regent station on the DLR. Please alight at Custom House station on the DLR or Elizabeth line for the west entrance.
CreatorCon at the Expo is your chance to explore, build, and connect:
- Build an AI Agent: Create your own AI Agent in 30–45 minutes using real-world use cases.
- IoT Garden: Discover how smart plants and live flows bring the ServiceNow AI Platform to life.
- Community Cards: Scan fellow attendees, collect digital trading cards, and see your superhero-self come to life.
- Community Programs: Meet MVPs, Rising Stars, and find your place in the global ServiceNow Community.
Additionally, you can stop by the Community Programs booth in the CreatorCon space on the World Forum Expo Show Floor to learn how you can join, or even start, a local chapter.
ServiceNow User Groups (SNUGs) are in-person or virtual events where you can connect with peers, learn new skills, and grow your knowledge and network.
Join us at the SNUGs Social, a collaborative experience held during the networking reception at each World Forum event, designed for connection and Community-led good times.
Here’s what you can expect:
- Fun games like interactive bingo, encouraging you to meet other ServiceNow Community members.
- Special treats like cupcakes, not found anywhere else on the expo show floor.
- Exclusive prizes like the SNUGs 2025 pin!
This fun, lively networking event is open to all and lasts 60 minutes. Be sure to add it into your World Forum agenda using the My Agenda tool.