Gain AI skills and insights that drive results World Forum delivers practical strategies that are grounded in business and government scenarios. Meet your AI control tower Meet the AI control tower for business reinvention, where AI Specialists sense, decide, and act on a single secure platform, while EmployeeWorks and Otto are the intelligent front door to the enterprise.  Get hands-on with AI Vibe code. Build and test your own AI agent. See how Workflow Data Fabric, Context Engine, and Action Fabric connect any data, any AI, and any workflow—while Armis and Veza secure every asset and identity.  Turn talk into takeaways Come for conversations with industry pros and peers. Share your experiences, benchmark your approach, and get practical insights to move work forward. Leave with clear next steps and fresh momentum. 

Lock in your sessions with My Agenda—now live Start your personalised World Forum London journey now. Be sure that you're registered to access My Agenda and browse our 50+ sessions. Build My Agenda

Join us for a day full of AI discovery


8:15 a.m. – 6:00 p.m.  

Welcome, Badge Pick-up, & Expo Opening Pick up your badge and explore the Expo to see the latest innovations from the ServiceNow AI Control Tower for business reinvention.


8:30 a.m. – 5:00 p.m.  

Expo & Sessions Connect with peers, discuss challenges, participate in hands-on AI labs, and walk away with actionable advice from industry experts and partners.


10:00 a.m. – 11:00 a.m.  

World Forum Keynote Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.


4:00 p.m. – 5:00 p.m.  

Closing Session Join us for an inspiring conversation with Louis Theroux designed to leave you with fresh perspectives and lasting ideas.


5:00 p.m. – 6:00 p.m.  

Networking Reception Cap off your day by networking with local leaders and exchanging ideas with industry peers.

Get a fresh take from leaders and changemakers Spend the day hearing from AI experts, visionaries, and inspirational voices across industries.

Louis Theroux takes the stage, unfiltered To close World Forum London, we're delighted to welcome acclaimed documentary-maker, author and broadcaster Louis Theroux to the main stage for an insightful conversation exploring curiosity, human connection, and the stories shaping our world today.

Jayney Howson Chief Learning Officer, ServiceNow Video CTA

John Aisien SVP, Central Product Management, ServiceNow Video CTA

Andy Matthewson Security Product Lead, Department for Work and Pensions (DWP) Video CTA

Jon McKenna Director of Service Experience, Kingfisher Video CTA

Steven Silverman Director of Digital, Data and Technology,
Save the Children Video CTA

Tom Skalycz Chief Technology Officer (CTO) and Path Director, HM Revenue & Customs (HMRC) Video CTA

Kirsten Cox GVP, EMEA Marketing, ServiceNow Video CTA

Will Crawford Platform Lead, Primark Video CTA

Sahra Penny ServiceNow Platform Manager Enterprise Applications Howden Video CTA

Jonathan Croucher Head of IT Operations, Heathrow Video CTA

Craig Hughes-Noehrer Head of Risk Management Framework & Services Aberdeen Group Video CTA

Nikki Davies HR Project Lead, Thales Group Video CTA

Sally-Anne Hicks VP Platform Innovation, Experian Video CTA

Mircea Albeanu Head of HRIS, Thales Group Video CTA

Martin Garner Lead Architect, BAE Video CTA Load More

Servicenow university Learn, build, and get certified Get hands-on at the AI Control Tower Hub and level up with certifications through ServiceNow University. Explore product demos and earn a free credential that showcases your expertise.

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