We provide first-class services of the highest quality as the largest DACH ServiceNow partner.
As a specialist for Enterprise Service Management (ESM), we advise and support our customers in the implementation of innovative service projects with ServiceNow. We simplify processes in an intelligent way, reduce costs and make processes transparent.
We have been operating successfully in the market for over 30 years and for several years we are ServiceNow Elite Partner.
Together with our customers, we analyze their business processes and create their own suitable solution. We also support them beyond their completed projects in all matters relating to the optimization of their processes.
As a subsidiary of the Materna Group, we also benefit from a wide range of cross-industry experience in the digitization of business processes.
agineo GmbH
Develop solutions, realize complex projects and deliver agile implementations of innovative processes - this is the base of agineo's success!
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Customer satisfaction score4.85 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Aachen, Nrth Rhine Westfalia, Germany
About agineo GmbH
We provide first-class services of the highest quality as the largest DACH ServiceNow partner.
As a specialist for Enterprise Service Management (ESM), we advise and support our customers in the implementation of innovative service projects with ServiceNow. We simplify processes in an intelligent way, reduce costs and make processes transparent.
We have been operating successfully in the market for over 30 years and for several years we are ServiceNow Elite Partner.
Together with our customers, we analyze their business processes and create their own suitable solution. We also support them beyond their completed projects in all matters relating to the optimization of their processes.
As a subsidiary of the Materna Group, we also benefit from a wide range of cross-industry experience in the digitization of business processes.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Partner Specialization & Advanced Specialization
Recognition of partners who have deep product knowledge, expert selling skills, proven customer success, and unique offerings in key ServiceNow solution areas.View All
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal App EngineDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.7Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.93Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.318 Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.5Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.8Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.135 Enterprise ArchitectureDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.0Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.0Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.24 Field Service Management (FSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.24 Hardware Asset Management (HAM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.0Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.0Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.27 Human Resources (HR)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.99 ITOM HealthDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.67Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.42 ITOM VisibilityDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.67Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.27 ITSM ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.57 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.15Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.87Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.78 Software Asset Management (SAM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.4Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.75Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.27 Strategic Portfolio Management StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.36Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand AllCollapse All
App Engine
ServiceNow Certified Application Developer106
Customer Service Management (CSM)
Suite Certification - CSM Professional45
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon7Enterprise Architecture Implementation Delivery Accreditation4
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management8
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management9
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional1
Human Resources (HR)
Suite Certification - HR Professional33
ITOM Health
Certified Implementation Specialist – Event Management14
ITOM Visibility
Certified Implementation Specialist – Discovery9Certified Implementation Specialist – Service Mapping9
ITSM Pro
Micro-Certification - CMDB Health45Micro-Certification – DevOps Change Velocity19Suite Certification - ITSM Professional19
ITSM Standard
Certified Implementation Specialist – IT Service Management26Micro-Certification - Configure the CMDB45Micro-Certification - Service Portal45
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation12
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon13Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite14
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon16Suite Certification - Now Assist for HR Service Delivery Pro Plus20
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite43Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon37
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)5
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance1Certified Implementation Specialist – Third-party Risk Management (TPRM)1
Security Incident Response
Certified Implementation Specialist – Security Incident Response10
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management9
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management19Micro-Certification - Agile and Test Management Implementation7
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response12
Workflow Data Fabric
Suite Certification - Workflow Data Fabric2
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)2
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)15
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)60
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)158
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)246
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
TMT
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
Austria, Switzerland, Czech Republic, Germany, United Kingdom, Liechtenstein, SwedenVienna, Austria | Aachen, Dortmund, Germany | Kista, SwedenRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
Austria, Switzerland, GermanyVienna, Austria | Aachen, Dortmund, GermanyRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
Austria, Switzerland, Germany, SwedenVienna, Austria | Aachen, Dortmund, Germany | Kista, Sweden
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Partner Team
Additional resources
ServiceNow Store
Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program