BitHawk AG (formerly Bison IT-Services AG) employs more than 200 people at its headquarter in Sursee, Switzerland. There are additional locations in Basel, Bern and Winterthur. Our mission is to help companies to transform their business models and processes into the digital world to create a significant competitive advantage in terms of cost and revenue. We achieve this through IT leadership, innovation and customer focus. Our core expertise, beside digitalisation, is IT infrastructure consulting, engineering and operations. Our range of solutions covers the areas of network, storage, virtualisation, cloud computing, security, unified communications, retail and digital signage solutions. This unique combination and our holistic approach allows us not only to theoretically transform, but also to really get end2end automation working down to the bits and bytes. BitHawk believes in a fair, partner-like and solutionoriented collaboration – for the benefit of our customers.
BitHawk AG We enable companies to transform their business models and processes into the digital world to create significant competitive advantage. Contact Partner Visit Website Customer satisfaction score 4.75 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Sursee, Lucerne, Switzerland
BitHawk AG Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About BitHawk AG BitHawk AG (formerly Bison IT-Services AG) employs more than 200 people at its headquarter in Sursee, Switzerland. There are additional locations in Basel, Bern and Winterthur. Our mission is to help companies to transform their business models and processes into the digital world to create a significant competitive advantage in terms of cost and revenue. We achieve this through IT leadership, innovation and customer focus. Our core expertise, beside digitalisation, is IT infrastructure consulting, engineering and operations. Our range of solutions covers the areas of network, storage, virtualisation, cloud computing, security, unified communications, retail and digital signage solutions. This unique combination and our holistic approach allows us not only to theoretically transform, but also to really get end2end automation working down to the bits and bytes. BitHawk believes in a fair, partner-like and solutionoriented collaboration – for the benefit of our customers. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
Explore all ServiceNow Products
Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 11 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.82 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 15 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 9 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 0 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 0 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 30 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.74 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 18 Customer Service Management (CSM) Suite Certification - CSM Professional 5 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 3 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 2 Human Resources (HR) Suite Certification - HR Professional 4 ITOM Health Certified Implementation Specialist – Event Management 3 ITOM Visibility Certified Implementation Specialist – Discovery 3 Certified Implementation Specialist – Service Mapping 3 ITSM Pro Micro-Certification – DevOps Change Velocity 4 Suite Certification - ITSM Professional 4 ITSM Standard Certified Implementation Specialist – IT Service Management 6 Micro-Certification - CMDB Health 10 Micro-Certification - Configure the CMDB 10 Micro-Certification - Service Portal 10 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 3 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 1 Security Incident Response Certified Implementation Specialist – Security Incident Response 2 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 2 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 1 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 2
Expertise classification Embodies experience, knowledge, and education. Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 20 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 35 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 23
Focus industries Self-declared by partner. Education Government Healthcare and Life Sciences Manufacturing
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa Austria, Switzerland, Germany, Liechtenstein Sursee, Switzerland Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa Austria, Switzerland, Germany Sursee, Switzerland
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
No content yet As soon as your partner uploads collateral, you’ll see it here.