Building better business outcomes, together Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model. Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 400+ engagements with +150 ServiceNow Accelerators and have earned 2000+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises. Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow.
Capgemini Capgemini is a global leader in consulting, technology and outsourcing services with more than 300,000 people over 50 countries. Contact Partner Visit Website Customer satisfaction score 4.6 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 2 See all applications and solutions Headquarters New York, New York, United States
Capgemini Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About Capgemini Building better business outcomes, together Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model. Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 400+ engagements with +150 ServiceNow Accelerators and have earned 2000+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises. Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 2 Employee Experience People Experience Get Offering Customer Experience Future Franchise Services Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.9 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 2232 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 8 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.69 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 297 Enterprise Architecture Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 99 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 111 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 267 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.38 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 291 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 7 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.74 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 246 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 7 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.86 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 129 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 9 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.68 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 51 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 19 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.61 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 207 Risk, Resilience, Sustainability Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 Security Incident Response Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.63 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 75 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 279 Strategic Portfolio Management Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 72 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 10 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.57 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 219 Vulnerability Response Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.87 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 81 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 744 Customer Service Management (CSM) Suite Certification - CSM Professional 99 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 31 Enterprise Architecture Implementation Delivery Accreditation 3 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 37 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 12 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 89 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 7 Human Resources (HR) Suite Certification - HR Professional 97 ITOM Health Certified Implementation Specialist – Event Management 82 ITOM Visibility Certified Implementation Specialist – Discovery 43 Certified Implementation Specialist – Service Mapping 43 ITSM Pro Micro-Certification - Service Portal 86 Micro-Certification – DevOps Change Velocity 17 Suite Certification - ITSM Professional 17 ITSM Standard Certified Implementation Specialist – IT Service Management 69 Micro-Certification - CMDB Health 86 Micro-Certification - Configure the CMDB 86 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 54 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 15 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 36 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 23 Suite Certification - Now Assist for HR Service Delivery Pro Plus 30 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 59 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 42 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 6 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 6 Certified Implementation Specialist – Third-party Risk Management (TPRM) 6 Security Incident Response Certified Implementation Specialist – Security Incident Response 25 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 93 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 24 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 97 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 27 Workflow Data Fabric Suite Certification - Workflow Data Fabric 4
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 8 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 20
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 160 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 968 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 1078
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider TMT Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Colombia, Mexico, United States Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | New York, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, Malaysia, New Zealand, Philippines, Singapore Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Manila, Philippines | Singapore, Singapore Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovakia Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Alcobendas, Spain | Helsinki, Finland | Courbevoie, St Priest Cedex, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Colombia, Mexico, United States Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | New York, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, New Zealand, Singapore Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Singapore, Singapore Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Germany, Denmark, Finland, France, United Kingdom, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Romania, Sweden Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Helsinki, Finland | Courbevoie, St Priest Cedex, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Mexico, United States Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | New York, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, Malaysia, New Zealand, Philippines, Singapore Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Manila, Philippines | Singapore, Singapore Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovakia Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Alcobendas, Spain | Helsinki, Finland | Courbevoie, St Priest Cedex, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program