If you're looking for a partner who's about more than just the technology, who focuses on your processes and strengths, and who takes the time to understand your business goals, then you're looking for CDW. We bring the full depth and breadth of resources and expertise to your project that has made us #161 on the Fortune 500 list. Our ServiceNow team has extensive ITSM experience and ITIL expertise, and our customers include the most well-known names in higher education, healthcare, and financial services, along with commercial industry leaders and Fortune 500 organizations. Through offerings such as JumpStart implementations, IT maturity assessments, process road mapping, and continuous improvement, we want to help you transform your service management models and create the most incredible customer experiences possible using the ServiceNow platform. For more information about CDW, please visit www.CDW.com.
CDW Logistics, Inc.
Are you looking for a responsive partner who takes the time to understand your processes and objectives? CDW delivers.
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Customer satisfaction score4.69 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreOffering(s)1See all applications and solutionsHeadquarters
Vernon Hills, Illinois, United States
CDW Logistics, Inc.
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Partner Types
Specialization
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Awards
Public Sector Designations
Focus Industries
Location
Resources
About CDW Logistics, Inc.
If you're looking for a partner who's about more than just the technology, who focuses on your processes and strengths, and who takes the time to understand your business goals, then you're looking for CDW. We bring the full depth and breadth of resources and expertise to your project that has made us #161 on the Fortune 500 list. Our ServiceNow team has extensive ITSM experience and ITIL expertise, and our customers include the most well-known names in higher education, healthcare, and financial services, along with commercial industry leaders and Fortune 500 organizations. Through offerings such as JumpStart implementations, IT maturity assessments, process road mapping, and continuous improvement, we want to help you transform your service management models and create the most incredible customer experiences possible using the ServiceNow platform. For more information about CDW, please visit www.CDW.com.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Partner Specialization & Advanced Specialization
Recognition of partners who have deep product knowledge, expert selling skills, proven customer success, and unique offerings in key ServiceNow solution areas.View All
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform. Offering(s)1
Employee Experience
HR Jumpstart
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal App EngineDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.0Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.0Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.177 Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.12Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.75Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.90 Enterprise ArchitectureDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.5Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.8Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.18 Hardware Asset Management (HAM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.13Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.92Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.99 Human Resources (HR)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.8Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.69Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.66 ITOM HealthDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.22Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.18 ITOM VisibilityDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.10Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.45Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21 ITSM ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.83Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.39 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.69Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.77Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.54 Security Incident ResponseDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.27 Software Asset Management (SAM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.13Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.92Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.123 Strategic Portfolio Management ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.33Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21 Strategic Portfolio Management StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.7Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.57Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.33 Vulnerability ResponseDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.4Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.63Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.24Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer59
Customer Service Management (CSM)
Suite Certification - CSM Professional30
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon5Enterprise Architecture Implementation Delivery Accreditation3
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management6
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional6
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management33
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional5
Human Resources (HR)
Suite Certification - HR Professional22
ITOM Health
Certified Implementation Specialist – Event Management6
ITOM Visibility
Certified Implementation Specialist – Discovery7Certified Implementation Specialist – Service Mapping7
ITSM Pro
Micro-Certification - Configure the CMDB31Micro-Certification - Service Portal31Micro-Certification – DevOps Change Velocity13Suite Certification - ITSM Professional13
ITSM Standard
Certified Implementation Specialist – IT Service Management18Micro-Certification - CMDB Health31
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation16
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon13Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite15
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon9Suite Certification - Now Assist for HR Service Delivery Pro Plus9
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite37Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon32
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)7
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance2Certified Implementation Specialist – Third-party Risk Management (TPRM)2
Security Incident Response
Certified Implementation Specialist – Security Incident Response9
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management41
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation7
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management18
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response8
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)17
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)55
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)149
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)161
Awards
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Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Other
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
Canada, United StatesEtobicoke, Canada | Crofton, San Antonio, Vernon Hills, United States
Europe, Middle East & Africa
Switzerland, United Kingdom, Ireland, The NetherlandsLondon, United KingdomRegional CoverageCountry CoveragePartner Office Locations
Americas
Canada, United StatesEtobicoke, Canada | Crofton, San Antonio, Vernon Hills, United States
Europe, Middle East & Africa
United KingdomLondon, United KingdomRegional CoverageCountry CoveragePartner Office Locations
Americas
Canada, United StatesEtobicoke, Canada | Crofton, San Antonio, Vernon Hills, United States
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program