As a European leader in digital services, Inetum is committed to delivering digital impact for customers by blending sector expertise, hands-on approach, speed, and physical proximity to make the best technology easy to use. Our enhanced global ServiceNow practice, strengthened by the legacy and experience of the acquired companies of Do IT Wise, Unifii and Proceed, solidifies our position as a leading Elite ServiceNow Partner, boasting over 400 certified consultants and more than 800 certifications across Technology and Operations Excellence, Customer Experience, Employee Experience, and Creator Workflows.
Inetum Gen AI-certified Elite Partner with local offices in Belgium, Bulgaria, France, Spain, Poland and UK&I, providing all ServiceNow offerings. Contact Partner Visit Website Customer satisfaction score 4.65 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Sofia, Sofia, Bulgaria
Inetum Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About Inetum As a European leader in digital services, Inetum is committed to delivering digital impact for customers by blending sector expertise, hands-on approach, speed, and physical proximity to make the best technology easy to use. Our enhanced global ServiceNow practice, strengthened by the legacy and experience of the acquired companies of Do IT Wise, Unifii and Proceed, solidifies our position as a leading Elite ServiceNow Partner, boasting over 400 certified consultants and more than 800 certifications across Technology and Operations Excellence, Customer Experience, Employee Experience, and Creator Workflows. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 288 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 21 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.9 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 105 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 114 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 10 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.82 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 102 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 27 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 11 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.56 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 105 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 96 Customer Service Management (CSM) Suite Certification - CSM Professional 29 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 10 Enterprise Architecture Implementation Delivery Accreditation 2 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 7 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 35 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 28 ITOM Health Certified Implementation Specialist – Event Management 38 ITOM Visibility Certified Implementation Specialist – Discovery 34 Certified Implementation Specialist – Service Mapping 34 ITSM Pro Micro-Certification - Configure the CMDB 44 Micro-Certification – DevOps Change Velocity 9 Suite Certification - ITSM Professional 9 ITSM Standard Certified Implementation Specialist – IT Service Management 35 Micro-Certification - CMDB Health 44 Micro-Certification - Service Portal 44 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 32 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 7 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 6 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 8 Suite Certification - Now Assist for HR Service Delivery Pro Plus 6 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 23 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 27 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 1 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 2 Certified Implementation Specialist – Third-party Risk Management (TPRM) 2 Security Incident Response Certified Implementation Specialist – Security Incident Response 4 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 25 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 37 Micro-Certification - Agile and Test Management Implementation 11 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 5 Workflow Data Fabric Suite Certification - Workflow Data Fabric 2
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 13
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 144 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 255 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 255
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider TMT Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, Mexico, United States Ciudad De Mexico, Mexico Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Cyprus, Germany, Denmark, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Israel, Liechtenstein, Luxembourg, Norway, Poland, Portugal, Romania, Sweden Beersel, Belgium | Sofia, Bulgaria | Geneva, Switzerland | Madrid, Spain | Saint-Ouen, France | London, United Kingdom | Dublin, Ireland | Lisbon, Portugal | Bucharest, Romania Regional Coverage Country Coverage Partner Office Locations Americas Mexico Ciudad De Mexico, Mexico Europe, Middle East & Africa Belgium, Bulgaria, Spain, France, Portugal Beersel, Belgium | Sofia, Bulgaria | Madrid, Spain | Saint-Ouen, France | Lisbon, Portugal Regional Coverage Country Coverage Partner Office Locations Americas Canada, Mexico Ciudad De Mexico, Mexico Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Germany, Spain, France, United Kingdom, Ireland, Israel, Liechtenstein, Poland, Portugal, Romania Beersel, Belgium | Sofia, Bulgaria | Geneva, Switzerland | Madrid, Spain | Saint-Ouen, France | London, United Kingdom | Dublin, Ireland | Lisbon, Portugal | Bucharest, Romania
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