As an Elite Partner, Infocenter provides Strategy, Professional, and Managed Services across the ServiceNow Platform. This includes key industry verticals and business areas Technology Workflows (ITSM, ITOM, ITAM (HAM/SAM), SPM (PMO)), Employee Experience (HR), Customer/Field Service Management, Risk/Security, Legal, and Creator Workflows/AppEngine. Infocenter is a Certified "Consulting & Implementation," "Service Provider," and "Build" Partner providing NOW Certified solutions (including ATLAS® CRM) helping to enable digital transformation across the enterprise. Infocenter was honored to be named the 2023 ServiceNow Americas Accelerated Growth Partner of the Year. Infocenter is headquartered in Charlotte, North Carolina with teams Certified across the Platform spread throughout the United States, United Kingdom and Pune, India. For more about Infocenter's capabilities and customer success, please visit Infocenter.io.
Infocenter Infocenter is a leading ServiceNow Elite Partner and Partner Award Winner helping companies Plan, Build, and Manage™ ServiceNow across the Enterprise. Contact Partner Visit Website Customer satisfaction score 4.75 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Charlotte, North Carolina, United States
Infocenter Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Public Sector Designations Focus Industries Location Resources
About Infocenter As an Elite Partner, Infocenter provides Strategy, Professional, and Managed Services across the ServiceNow Platform. This includes key industry verticals and business areas Technology Workflows (ITSM, ITOM, ITAM (HAM/SAM), SPM (PMO)), Employee Experience (HR), Customer/Field Service Management, Risk/Security, Legal, and Creator Workflows/AppEngine. Infocenter is a Certified "Consulting & Implementation," "Service Provider," and "Build" Partner providing NOW Certified solutions (including ATLAS® CRM) helping to enable digital transformation across the enterprise. Infocenter was honored to be named the 2023 ServiceNow Americas Accelerated Growth Partner of the Year. Infocenter is headquartered in Charlotte, North Carolina with teams Certified across the Platform spread throughout the United States, United Kingdom and Pune, India. For more about Infocenter's capabilities and customer success, please visit Infocenter.io. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 258 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.8 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 78 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 8 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 90 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 12 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.81 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 117 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 12 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.42 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 15 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 14 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.71 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 33 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 24 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.69 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 57 Risk, Resilience, Sustainability Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 15 Security Incident Response Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 24 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 10 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 42 Strategic Portfolio Management Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 21 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 33 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 86 Clinical Device Management (CDM) Clinical Device Management 2 Customer Service Management (CSM) Suite Certification - CSM Professional 26 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 3 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 9 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 5 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 30 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 5 Human Resources (HR) Suite Certification - HR Professional 39 ITOM Health Certified Implementation Specialist – Event Management 6 ITOM Visibility Certified Implementation Specialist – Discovery 5 Certified Implementation Specialist – Service Mapping 5 ITSM Pro Micro-Certification - CMDB Health 30 Micro-Certification – DevOps Change Velocity 11 Suite Certification - ITSM Professional 11 ITSM Standard Certified Implementation Specialist – IT Service Management 19 Micro-Certification - Configure the CMDB 30 Micro-Certification - Service Portal 30 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 12 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 10 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 15 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 23 Suite Certification - Now Assist for HR Service Delivery Pro Plus 24 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 41 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 28 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 2 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 5 Certified Implementation Specialist – Third-party Risk Management (TPRM) 5 Security Incident Response Certified Implementation Specialist – Security Incident Response 8 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 14 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 18 Micro-Certification - Agile and Test Management Implementation 7 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 8 Workflow Data Fabric Suite Certification - Workflow Data Fabric 3
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 3
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 66 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 171 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 321
Public sector designations Self-declared by partner. US Federal Social-Economic Status Women-Owned Small Business (WOSB)
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Chandler, Charlotte, Tempe, United States Asia Pacific & Japan Australia Sydney, Australia Europe, Middle East & Africa Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Poland, Portugal, Saudi Arabia, Sweden Grimbergen, Belgium | Brighton, Sheffield, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, United States Chandler, Charlotte, Tempe, United States Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Chandler, Charlotte, Tempe, United States Europe, Middle East & Africa United Kingdom Brighton, Sheffield, United Kingdom
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program